Frankie And Bennys - Mendip

We visited Clark’s Shopping Village today and went into Frankie Benny’s for lunch. We had 5 adults and a 1yr old. We ordered 4 main courses and three starters to have as a main course. We were asked if we would like the starters as a main and we said yes. The starters arrived but none of the other food did. We were told they were just waiting for the chicken and the other meals would be out. We looked at the pass and could see a main meal there that was the same as one of the ones we had ordered, but we assumed that was for another table. 15mins or so passed and the main meal was still there. They then put the rest of our meals up and bought all of the meals to the table. We queried the meal that had been sat on the pass for ages. They apologised and said they would take it back. Under 2mins later they arrived with what they told us was a new meal. We queried it again and we’re assured they had done us a fresh one. The meal was for my 74 year old mum, she assured us the meal was fine, but she does not like to make a fuss so we were not sure. Mum only ate half the meal, as she was worried it was still the same meal and we have a 2 hour drive home. My hubby tried her meal and he is convinced they just gave her back the same meal, as it came out far too quickly. They reduced our bill but the looks we were getting from the staff were not good. Why did they not just bring us the meal when it was ready as we already had one meal

Excellent service I have coeliac disease and struggled to find a site in the Clark's Village that could accommodate for me to eat. After declaring my requirements, the chef and waitress worked to adapt a meal so I could eat more than just fruit! I had beef brisket on GF toast, and had a lovely breakfast. It was nice to feel catered to and listened to, and their kindness made a difficult diagnosis a little easier this morning. Many thanks again, and shot out to Dani for her amazing service!

Delicious food to eat and would recommend eating here for a place to eat in Clarks Village. I would like to mention Kieran the waiter who was very polite and pleasant gave good customer service

We visited whilst staying in the area we visited on a Friday evening and booked a table online for 6.30pm. The service was good and both my boyfriend and I had the same double burger with double cheese and double bacon which was amazing we couldn’t finish it all. We were allowed time to let our dinner go down and we finished with New York baked vanilla cheesecake. Top tip, sign up to their newsletter for 20% off your meal which needs to be used within 30 days. We used ours on the same day and if you don’t want to keep the newsletter coming to your inbox you can cancel it but at least you got a discount on your meal.

My husband and I were having a very stressful time as we were in Somerset due to my father being extremely ill. We needed to go somewhere for food and a bit of time to ourselves to allow some stress relief. The staff were very friendly, the food was gorgeous and served warm. We had arrived quite late and ended up being the last people there but were made very welcome. Very appreciative of their friendliness and food as it really helped us.