Chick-fil-a - Memphis

I love chick Fil A, when it comes to eating fast food. I’m not the only one. If you visit any chic fil A during the lunch hours, you will be amazed to see the lines in drive through, and how efficiently they are managing it. Ever since the onset of Covid, they went mostly drive through now the dining hall is open too, I guess) and their management regarding handling huge car lines reached to the next level. This location is just another usual chic fill a with all its goodness. I ordered a south west salad in drive through, and that was perfect for me for lunch.

They operate like a freshly oiled machine, every single employee doing their best to direct traffic through and take orders as fast and efficiently as possible. They were all extremely professional and cordial. My only complaint was that despite their best efforts we left missing some parts of our order and got one or two things wrong. It was such a crazy busy location there was no way we could’ve gone back through, but it was nothing so major we couldn’t deal with it.

This chick fil a on Union ave needs to get back to the way it was. My salad didn't have a whole filet. Workers out of uniform. Necessary condiments and cutlery missing and that's not just one visit to this location. Everything I patronize this location there is an issue.Food: 3/5

Food is ALWAYS great, hot and very fresh. This location is usually crowded, 20+ minute drive-thru wait but worth it. Service has slipped tremendously not as friendly or welcoming as in the past.

Service is terrible. Placed an online curbside pickup order. I got there and sat outside for a while, order status showed someone was on the way to bring order out. It took forever so I went inside and told cashier I was waiting on an order. She says there wasn't an order under my name showed her the confirmation she still said no order found. I asked other cashier and my order was right there sitting on the counter the whole time. Just a lack of customer service and customer care. Now my daughters lunch is over when all she had to do was pay attention and look.