901bistro - Memphis

This hotel is not near a lake! The reviews are stupid. It is a hotel breakfast that should be free. Stop leaving reviews when it's obviously paid reviews. Nothing special hete in this frozen reheat breakfast and dinner, should be free, restraunt

Booked a night stay while traveling, didn’t read the trip advisor reviews until after I booked the room. Was a little nervous regarding the reviews but the overall stay was actually very nice!!! Friendly staff greeted us at 1:30 a.m., nice and clean room, thermostat at a PERFECT temperature upon arrival. Enjoyed our night! Would stay again!

This hotel knows how to make reservations and confirmation numbers, but it doesn't know how to keep reservations or treat their guests. We had a confirmed reservation cancelled without being contacted by email or phone, because of a snafu with the card on file. Everyone I have contacted or spoken with at this hotel have been, at the best, apathetic, at the worst, blatantly rude. They put our family in peril with their lack of customer care and competency. Made no effort to help us find alternative lodging, forcing us to drive home in a sleet and snow storm. BOOK AT YOUR OWN RISK!

The worst Experience Ever! Do not stay, bedbugs issue! Me and my wife stayed in the hotel for two nights, my wife found 30 more spots on her. We had to throw some of the cloth away and completely clean everything. I contacted the hotel 3 times in 3 days but only received an email from hotel management after contacting IHG customer care. They then following sent me an email have an inspection check sheet from a local company, the inspector was in an out hotel in 50 mins, and the inspector checked 2 rooms, YES, TWO ROOMS. That means at least they have another room having bedbugs issue. The inspector probably only spends 20 mins top each room. if you look at the information online, the inspector should at least leave a sticky pad around and bed legs and come back to check again, and none of this happened. Worst hotel ever, do not stay unless you want to bring bedbugs to your own home!

Arrived at this location only to find that our rooms were canceled by the hotel without notice. We arrived in town for business on one of the busiest weekends in Memphis. The Caucasian couple before us had the same cancellation issues and were accommodated. We were told by the front desk clerk to wait. She never helped us. And continued to help other guests. Luckily we were able to book another hotel thirty minutes away. Do yourself a favor and never book this property.