Ralph's Famous Italian Ices - Melville

The soft serve machines are always in working order, and there is a great variety of flavors to choose from.

The restaurant is consistently clean and always has functioning soft serve machines.

Great ice! What more can I say? I highly recommend the strawberry margarita, mango, black raspberry, passion fruit, and berry burst flavors. The staff is very helpful, patient, and always makes me want to return with my family!

19/20 times they have ever made the best strawberry shake

At that point, he called over a coworker, who I assumed was the manager, to help him out. She started scooping some vanilla ice cream, then looked at me and asked for clarification on my order. I told her I wanted a birthday cake doughnado with chocolate chip dough instead of the birthday cake dough. After a lengthy discussion between them that lasted about five minutes on how to prepare it, she came over for me to pay. After paying, I watched her go back and prepare something that was definitely not what I had just ordered. Instead, I received a cup that was essentially just vanilla ice cream with chocolate chips on top—no sprinkles and no cookie dough in sight. Before I could address the issue, she turned her back to me and started chatting with a friend who had come in, completely ignoring my presence. I felt like I just wasted $7.25 on a cup of soft serve with chocolate chips. I've been to the same Ralph's before and received the exact item I ordered, so I know it’s not that complicated. They even had a poster with a picture of the product on display! Writing this out, I realize it’s not the end of the world, but it really frustrates me that the presumed manager wouldn’t acknowledge that what I received was nothing like my order.