Bruegger's Bagels - Melrose

Melrose Brueggers: stay away! Every time you go there will be 3-4 people passing in front of you before they serve you. They are extremely disorganized. It is astonishing how bad their service is. Just chose another store, even if it is 3-4 miles away you will still save time, especially if you are in a very limited time break from work. This store will not help you to get in time back to your work, guaranteed!!!

What I ordered vs. what I got. Totally the wrong thing. I ordered on the app so I truly do not know what went wrong... My other sandwich was right but this one missed the mark completely.

Ordered a bagel and while waiting a big cockroach crawled across the glass wall where you can see the bagels being made. I was freaked out and ran out.

Don't love Brueggers but when I have to go to the bank I may get something. Ordered 4 sesame and 2 plain bagels today with two containers of cream cheese and got 4 everything and 2 plain so essentially I paid $13 for two bagels we can eat. Frustrating

The food quality has gone downhill. They weren't baking bagels when I got there, despite doing a lively takeout lunch business. So, bagels were closer to the stale end of the spectrum then fresh. I couldn't taste the Turkey on my Turkey sandwich until the last bite. It was more veggies and spread than Turkey. However, the staff was great. No indoor dining, they have tables outside but no chairs. I was going to go yesterday since it was a beautiful day and called to check they were open on the holiday. I would press the phone tree number to speak to someone and repeatedly was directed back to the phone tree. David, today, blamed that on corporate. Website says nothing about no indoor or outdoor dining. Due to transportation issues, it meant I had to sit there for 90 minutes not eating. Had they answered the phone yesterday, I would have found that out and made other lunch arrangements for today.