Aviator And Suites, Bw Signature Collection

We assumed we would have priority for the shuttle bus, but instead, we ended up waiting a long time for it to arrive, only to find that the bar was closed when we finally got to the hotel. When we addressed this issue with the staff, the customer service was unfortunately quite poor. While I understand that the miscommunication was not directly the fault of the staff member we spoke with, they could have been more understanding and shown that they cared about our situation. Instead, we were left waiting in what was frankly a dirty-looking lobby, and overall, our experience did not meet our expectations. We left feeling very disappointed.

This charming older hotel has been beautifully refurbished. We enjoyed a lovely night with our grandchildren. The large pool, which includes a 6-foot deep section, was fantastic, and everyone had a wonderful time! The pool and whirlpool area have been stunningly renovated and feature an outdoor terrace. Our room was generously sized, and it was wonderful to have a large vanity. Overall, the air quality throughout the entire facility is excellent.

I requested multiple times during my stay for my bathroom to be cleaned. The receptionist rolled her eyes at me, which felt very unprofessional. Cleanliness is essential, but it seems there was a staff shortage, and there was no service provided during our three-night stay. We had to use the same hand towels throughout, and we were just left to let the trash accumulate in the room. I’m all for being understanding, but cleanliness should be a priority. Given the price, I won’t be returning.

Very impressed by the hospitality of Andy and the young lady who reviewed me at the end of my stay. I had a case and went to the book, they found me a room (king exec suite for great price.) andy, was hospitable and very friendly, on the phone and then personally. they understood that I was for a funeral in the city and they were so courteous. the rooms were very clean. nicely melted. a few people in the halls and the common, but still within the room. lots of space to work and good pool, beautiful average working room. new machines and what seemed new clean carpets in the rooms. lately wake up and was late for the funeral on the morning of check-out and again, they were so dang nice and worked super fast to check me, it made a huge impression. highly recommended here and my colleagues/employers.

The hotel looked good on the BW website and I’ve come to expect a certain level of quality from BW Plus, Signature, and Premier properties. This was disappointing. The lobby is attractive but dark. Check in went smoothly but as soon as the desk personnel explained that the main elevator was out of order, the impression started its downhill slide. The halls were very dimly lit, guests had set trash outside their doors, and the walls had numerous spots that had badly patched repairs. Once in the room, things looked like they were badly in need of an update. The AC unit had signs of rust and the compressor, when starting up (every 6-8 minutes), it sounded like the Spirit of St. Louis was cranking it’s engine next to the bed.