Pizza Express Rochester - Medway

I ordered the BBQ burnt ends pizza. After waiting for a very long hour in a half-empty restaurant, what was served to me was a large circle of soggy bread drenched in too much sauce, with only 4-5 small pieces of meat that tasted like they had been cooked in a slow cooker, not at all like BBQ. There were a few slices of red onion scattered on top, and there was a lack of cheese except for a small section. I actually went to this restaurant in September but waited to write this review so as not to offend the person who brought me there. If it had been up to me and my wallet, I would have definitely left.

In Rochester, the restaurant was bustling and the staff was welcoming, friendly, and explained the wait. We were not rushed and had a delightful evening.

The staff greeted us warmly when we arrived and accommodated our request to change our seating. They were extremely friendly and helped us with the app. Our dinner was well cooked and hot, and we thoroughly enjoyed it. The restaurant was clean and we were very impressed overall. We would definitely come back again. Special thanks to the lovely lady who served us and the young man who explained how to use the app offers. We will be returning soon. 10/10. Thank you!

We booked a table not knowing that there was a big concert happening that evening in the Castle grounds. We arrived at 5.30pm only to be told by the 12-14 people in the queue ahead of us that there were people who were still waiting for their 4.45pm table. Our guess was no tables were kept for those who booked and they just kept accepting walk ins. Not impressed. Wouldn't recommend.

Has fruit fly infestation. We were sat at back against the back wall. Wall is covered in fruit flies that were just launching themselves off to buzz around drink food and customers. Absolutely disgusting restaurants in this country just cannot be bothered to keep themselves clean and hygienic.