Red Lobster Medford

We were ahead of two other couple when checking in, but apparently the host didn’t check us in correctly and the two couples who were after us were seated first. Training in this area would be appreciated

Overall experience was great. my problem was with open table said it was a reservation, but it is not a reservation. it would not be with the time to make a reservation

The food and table service was very good. Utilizing the app to reserve a table did absolutely nothing to expedite our wait. The hostess said it simply put us on her wait list in the same manner and time frame as walking in off the street. Essentially using it was a waste of time. This has not been the case when using the app at other establishments. Ultimately I don’t know if was a training issue with the staff member or Red Lobster’s policy.

The food and service at this location has been reliably good every time I’ve gone. I recommend this Red Lobster.

The ‘not really a reservation’ on open table surprised me, and we were seated about minutes after we got there, which was ok for New Years. Drink order taken right away, but then nothing on the table, not even water for min. The waiter had an issue (not his fault) with a very large table, and did get another waiter to take our table. Sill took more minutes to get our drinks, but we were patient. The food was very good except overdone steaks, which we were compensated I just kept wondering where management was, and why they weren’t helping out more.