Papa Johns Pizza - McKinney

I had a disappointing experience with the service. The estimated delivery time was 30 minutes, but my pizza took 1 hour and 20 minutes to arrive. I would have canceled my order if I hadn't had a babysitter waiting. The branch manager, Brittany, only offered to cancel the order, saying they were really busy. There was no apology or effort to expedite the order. Brittany needs more training in customer service.

The experience was very unprofessional. The staff were sitting on the floor and didn't even bother to knock on the door. Additionally, the managers hung up on me while I was still speaking. Shaking my head.

Website doesn't function like it was built by a grown up if you select delivery and it's not available due to staffing shortages, the web page hits a loop and can't recover from there. Calling into the number results in probably the stupidest hold methodology a human being can conceive of. It pretends like it's someone answering the phone and talking to you like some sort of prank. Absolutely hilarious Marcos is a 1/4 mile down the street from you so issue resolved. Papa Johns Corporate is costing you money...

We order from here embarrassingly often. Of all the pizza chains this particular Papa Johns has never really let us down and the food arrives HOT 99% of the time, even though we live far from the restaurant. I can’t say the same for D’s or PH. I won’t order from the others anymore. Papa Johns is our go to when we’re tired and just don’t wanna cook.

I wouldn’t normally complain but this location is awful. I showed up and dude in the back folded boxes for 8 minutes looking right at me and ignoring me trying to get his attention. Then when they came over to help and I had to force him to look for my takeout order, they didn’t have it. Bro I just want the pizza I paid $15 mf dollars for ?