Imperial Garden & Grill - McKinney

Excellent Chinese food served in clean comfortable dining room. Also offers take out. Wish that the lights were not so bright and glaring inside. Food is always delicious and plentiful.

If you're looking for fantastic Chinese food this is the place! Fast and great tasting. They never disappoint.

It makes me sad to have to write this review, I enjoyed eating here quite a lot but the service from the older woman here made me want to never return. I came here to eat with my friend and then she took our receipts at the end and looked at my friend and kept saying no tip? . I think tipping culture has gotten out of hand, it just felt very awkward and entitled. I told her I would tip for the both of us but she just stood hovering over us while I re-wrote my tip. Overall I felt uncomfortable and will not be returning.

My son and I have visited this restaurant for a while and the customer service has been decent except for the last incident. The female owner who is always at the front desk taking orders seemed to be in a bad mood. As we were waiting for our order I noticed her talking to another older Caucasian lady and telling her she had been working 12 hour shifts. I noticed she was polite to her but once we ordered it was a different experience. I shared my order with her and let her know I wanted the chow mein/ brown noodles we always get. She kept asking me to clarify if I wanted the low mein or chow mein. I made it clear I wanted the brown noodles not the clear ones. Whatever it was called. She finally said okay and took my order. Once I got my order it was not what I asked for so I went back inside and reiterated exactly what I asked for. At this point she was annoyed I was returning the food and begin to raise her voice and get defensive. She said “ No that’s not what you asked for!” My son was right next to me and was shocked how rude she was in front of him. In a calm voice I told her, it’s okay you don’t have to get upset. I just need you to fixed my order please ma’am. She kept going on and on. Until finally she let the cooks know in the back what I wanted. At this point I didn’t even want the food and wanted a full refund. I’m not sure exactly what was going on with her prior to this event but this behavior was unacceptable. As a result we will never do business with this restaurant again. My hope for her in the future is that she maintains a work life balance so that she can treat all customers with respect and kindness. Vegetarian options: There are vegetarian options here. However, the customer service is poor.

Horrible consumer service, very prejudice and rude. Very condescending and arrogant. People of color aren’t welcomed! Never coming here again.