Potbelly - Maltkiln Lane

Absolutely no complaint against the staff here, they're trying their absolute hardest, but this store is the worst in the city. Everytime I've come here it's been so severly mismanaged that there is only 1-2 people at the counter and huge lines. I order online so I can swoop in and grab it, but always end up waiting just as long as it would take for me to order in store, its absurd. The owners need to figure out how to manage this store better and this would be a five star review. It's past 2pm on a Saturday, waiting 20-30 minutes for an online order that said it was ready 15 minutes before I even showed up is a bit much.

Ordered the turkey and avocado original. Yum! I didn’t have high expectations but this sandwich was great! The meatball sub and chili also got great reviews from others in my dining party. A nice surprise. Would definitely recommend. They may have been short-staffed as most restaurants and retail establishments are these days but they prepped our lunch in a timely manner and were friendly and helpful.

Amazing sandwich everything was fresh I suggest the turkey avo well worth the wait ?

Super wilted, soggy greens. food item was $14ish which is reasonable but most of it save the toppings was inedible.food rotation prevents not just disgruntled patrons, but food-borne illness as well. also the person up front tried to tell me she couldn’t substitute tuna for chicken at first and i was so flummoxed by the unnecessary correction.

This location is a complete disaster and never has orders ready sooner than 15 minutes past when promised. I have empathy for anyone in service but the reality is that if time is important to you, find another location to order from. Also, the streets are really unsafe by this location so be on guard.