Dunkin' - Madison

I ordered a sugar free vanilla latte and blueberry sugar free latte, took my order and left, got to work there was no sugar in the vanilla latte and blueberry sugar free latte it tasted awful so I took it back girl was angry at me for telling her she did it wrong then her and other cashier flipped out when I asked them to take it back they were yelling we can 't touch it or throw it away it is our policy. The cashier Jocelyn so I was told her name was threw her hands in the air and said I am not dealing with this and walked off, Manager came over finally and gave me new Lattes, The new blueberry latte tasted awful too and the Vanilla didn 't have any Vanilla it wasn 't even listed on the label. My husband took them both back told them he was not happy and wanted his money back and told him that the cashier owed me a apology for her unprofessional attitude. We said we would never go back, now we have been in there a few times since. But today the girl who was rude was working and when we got to window she had another employee tell us we were banned for my husband yelling at them saying he cursed at them. The manager was too spineless to come try to make his customer happy, because the Jocelyn girl apparently rules him. We had been going there almost 3 times a day or more for the last 2 years until this Jocelyn showed up. We even sold a car to one of the nice young girls there. I wanted to forgive and forget but I would not give such a place one more dime of my money and we own a business in this town and I will voice to everyone not to do any business with these people. There are too many people in town who appreciate their customers, to deal with spoiled children who have no respect for people and get paid way more than they are worth.

I'm not sure what has happened, but there has been an entirely new staff the past few weeks. And I have to say, the old one was way better. The old staff was efficient and friendly and would always greet you, the new staff however makes extremely watery coffee, has not even said a word to me each time I've been through and are extremely unfriendly and SO RUDE! The old staff also looked very clean cut and put together but I don't think the new staff showers at all. And when I went through the drive through the other day the owners weren't even wearing masks. Extremely disappointed. Do not recommend ever coming to this specific Dunkin'. And I'm so sad because it had been an every day thing for me for MONTHS and I don't think I will ever be going through again. Please invest in gloves and maybe even some masks please.

They had donuts. That's the best I can give them. The icing was paper thin on chocolate ones, it looked dull (not shiny and fresh). The donuts definitely tasted more than 12 hours old and absolutely no fun Halloween donuts. Service acted like they were doing me a favor. I'll make the drive to Krispy Kreme in Athens next time. Not locally owned.

Ordered one cake and one raised donut. Both were dry and tasted like a day or two old. Took one bite of each and threw them away.

Not very courteous service and the coffee was very watered-down and weak. Family second order was not correct even after it was read back to me and then I asked her to read it back to me once again at the window.