Dunkin' Donuts - Madison

The crew working at 3:30pm Friday 11/11 was incredibly friendly. Just all around exceptional service with an authentic welcoming attitude. Bravo. If my coffee was incorrect (it wasn't; it was exactly what I ordered) I'd still return because of the service.

What horrible, disrespectful staff. That guy who worked at the counter today, October 21st, 430PM needs to be fired and never see a job ever again. First of all, all I asked for was light ice and he rolled his eyes at me so I walked out and my boyfriendfinished getting our order. And my boyfriend only asked him to throw out the dunkin donuts gift cards we used and the employeelaughed in my boyfriend's face and basically told him to throw it out himself because there's garbage cans all around him andit's on his way out Absolutely ridiculous

Horrible experience the person at the register was so rude and literally complained when we ordered anything

This place is horrible when it comes to curbside pick up. Waited over 20 minutes and had to limp my way inside to get my order which they misplaced. If it was busy i understand but the kid was on his phone and the other gentle was trying to look busy. Irecommend going to quick chek next door for faster service.

First time at this location. Weird it?s not a drive through since it seems built for it. Cashier was okay. He wasn?t super friendly when asked regarding menu items. Also found it a weird set up as to where you are waiting for your food/drink wascramped/crowded. When cashier handed me my drink, he waved me goodbye but I never got my food items and I had to remindhim. Don?t order the chai latte. It?s insanely sweet and barely tastes like chai!