Wasabi Sushi And Bento - Luton

What a mess. Litterally everything wrong here. From the guy on the counter playing on his phone before during and after serving people to the packets with different numbers of sushi in, to the unevenly cut torn sushi that look pre-chewed (just see the pictures if you don't believe me! . Avoid.

Was flighting form Luton airport on the 18th of December and was excited to make it to the airport on time, as I especially made sure I arrive earlier in order to get my typical 'sushi on take off ' treat that I was so looking forward to! However, once in the waiting area, around 8:35pm, I was badly surprised by an incredible packed waiting area (omicron Christmas special) as well as the wasabi branch being closed more than an hour earlier than their working hours. Wall of chairs were blocking the whole entrance where fridge lights were turned off with plenty of sushi on the shelves and numerous boxes with hot food on the side. We tried to grab staffs attention by waving for over 10min but they were strictly focused on their cleaning routines. Finally, 10-15min later we managed to ask if there 's any chance we can buy super quickly some of the sushi boxes as they will be going to waste, which is such a shame! The young girl behind the counter was-puzzled as she was evidently considering the options while looking at us, the 50% sign next to the door and the fridge with the food. Unfortunately, she was swiftly cut off and brought back to reality by her manager, telling her she can’t sell us any, as more people would want some too. When we asked if the place is not suppose to open till 22:00 as stated on google maps and on their own window sign, we didn 't get a response back. Pretty disappointing and frustrating experience as this is not the first time the branch was closed earlier at this location so overall it feels pretty unreliable, hence my rating. All other places were still open and serving food and drinks so we ended up at Pret instead...

I was a big fan before but now they have raised the prices and considerable reduced the sizes.

The store in Lime Street needs to improve their customer service. If their team leader is unable to provide a satisfactory service what can you expect other staffs to provide a good service? This restaurant should not only focus on their food quality but also their customer experience because how can you expect angry customers come back to visit again.

Evening, 16th June, 2022. Absolutely rude service from the girl who was cleaning and arranging the chairs. Chairs are for sitting, not for bags, put your bag either on the table or the floor she said. Both the table and the floor are filthy I replied. Also, this is an airport, you should expect people to have bags . And she naturally told she 'd put my bag on the floor if I don 't remove it from the chair. I was stunned, and I 'll tell you why: 1) first of all, if you 're selling food to eat in at the airport, you have an obligation to allow your customers to eat in; 2) having that in mind, if you don 't want the clients to place their bag on the chair (the only clean surface in your shop) you have a subsequent obligation to regularly clean the surfaces of your tables, as well as the floor. As I mentioned, on June 16th 2022, both the tables (where, you know, people eat their food) and the floor were totally filthy, yet you 're very happy to sell me food to eat in ? 3) The quality of the service has definitely declined over the years, your staff is more rude now, yet the prices keep getting higher. A huge mismatch here. 4) The chilli chiken bento at the Wasabi in Luton Airport again had almost no veggies in it, unlike the same dish in central London, for example. But you 're very happy to take the same money (or more), aren 't you?