Einstein Bros. Bagels - Lubbock

A year ago, I would give it negative stars. A couple weeks ago, new staff, great service.

I love Einsteins, I really do. I miss it when I don't get to go often. But this particular shop, I don't believe, the employees have an understanding of what their duties are. That's usually a lack of communication by supervisor/manager. They have all employees on the bagel side while the drive thru has one person and it seems they are responsible for all drinks that need making. I've been here 3 times, and it never changes. My family has finished our bagel sandwiches, no coffee was made. The second time, I stood at the barista counter for 20 mins waiting for our coffee. I was ready to ask for my money back instead of our drinks, but figured it would probably take even longer. By the time someone made our drinks, it had been over half an hour of waiting for them. Had to take them to go. I gave them another chance, and again we ate with nothing to drink... Then I started asking where the coffees were, to anyone who walked by me, they said the gal at the drive thru window would get them! She didn't even know I had ordered them!! She never stopped handing bags out the window, she had no time without making the line of cars wait for their food, which she did to get our coffees. There were 4 ppl on the bagel side!! One of them could get the drinks! I've patronized Einsteins in CA and NV. That never happened to me at any store in either state. The register person always got our drinks after putting our food order in. I feel bad for this negative review about this store, it's close to me, but either I'm giving up Einsteins or I hope management will train their staff to be more efficient. Communication is the key!!

Great customer service.Ordered our food and it was ready within seconds.

Terrible customer service. The employees are extremely disrespectful. After having a bad experience 3 times in a row, I’ve determined that these reviews do nothing to encourage better customer service. They have also been out of plain bagels the last 3-4 visits. Today, I made the comment, “y’all have been out plain the last 3 times we’ve been here,” and the employee just blank stared at me. I think we are finally done with going to this Einstein’s.

Staff was incredibly rude, ignored us for several minutes with an empty store while they talked to each other. Then when we were telling the person loading the box what we wanted, had to repeat myself multiple times while the girl stood there with a blank face or turned around to join the conversation.Also, always out of plain bagels no matter the time and when asked if they were making more, laughed and said no.