Tim Hortons - Lower Sackville

Only two customers in the store front at a time like it's a convenience store at lunch time next to a school. Covid restrictions are over long ago.

Had a great experience getting my coffee and tea biscuit at this location the staff was nice

I wish I could rate no stars!I go there every morning before work and get the exact same order.Yesterday after confirming multiple times that my sandwich was cheddar bacon no egg at the drive thru speaker and again at the pick up window.Got to work and sandwich was sausage.I didn’t have time to leave work to go back. I threw it in the garbage.This morning I got my normal order and explained the mistake asked to have my bacon and cheddar on English muffin no egg for free as yesterday I couldn’t eat wrong order.Manager wouldn’t give me sandwich for free because I could not provide the sandwich I threw out in office yesterday.Implying I was lying for a free sandwich.Then asked if I still wanted it if it wasn’t free? As if I couldn’t today for it!This is terrible customer service!We work at the call centre and everyone complains how terrible this Tim’s is.Most go out of their way to another.Terrible customer service unbelievable.We go there for the same order every Tuesday and Wednesday morning for months.

Ugh. Always out of something…. Bread, lettuce, bacon, or certain doughnuts/muffins. Breakfast inconsistent and slapped together, often with something missing. Oh and to make it better, in the summer there’s wasps crawling all over their doughnuts. When I told the staff, they definitely didn’t look like they cared and made no move to remove anything. Yikes. Beware.

Infuriating how much my order gets made incorrectly or just completely wrong items. Never has anything in stock. Completely incompetent staff. Last time I worked in the food industry, I don't remember it being that hard to take an order.