Jimmy's Pizza Too - Lowell

I spent over $30 and ended up with no food. When I requested a refund, the staff treated me dismissively and tried to blame me for issues with their faulty online ordering system that generated an error. My order was marked as a pickup instead of delivery, so I called to ask for a correction, but they told me they would cancel the order and never followed through. The person who appeared to be the owner even remarked that refunding me would be putting money out of their own pocket. From a business standpoint, this attitude is baffling, as they just lost a loyal customer thanks to their extremely unprofessional service.

These guys were fantastic! The pizza tasted divine, as if it had been blessed. The team did an amazing job! The Buffalo Chicken Wrap was incredible—generous portion and priced just right! Be sure to grab a menu and place your order!

I called today to order lunch for delivery to my workplace. The owner, who identified himself, asked for my phone number and address, which I provided. After giving my address, he inquired if it was a business, to which I answered yes. He rudely insisted on the name of the business. I explained multiple times that there are no signs, just the address, but he told me he couldn't process my order without the business name. I suggested he use the address I provided instead, reiterating that we don't disclose the name for security reasons. He then hung up, so I called back to ask for the owner, and he confirmed that he was the owner. When I called back, his rudeness continued. I've been a customer for years, and he accused me of lying, insisting it was impossible for him not to find my information because it didn’t appear in his system. This can happen when you change your number. I've never been treated so rudely there before.

I Have Ordered the Same Sub for Over 4 Years Now....How Do You Guys Miss the LETTUCE AND MAYO Part of It...Every Time Now...Please Start Paying Attention to the Customers when Ordering. Thanks, The Angry Customer PS: This Was a Pick-up Order!

I don’t know what happened recently but their pizza got so so much better! They went from a Greek style pan pizza that was mediocre and greasy to a really killer New York style where they nail every part of it! Some pizza doesn’t make for great leftovers but these do, try the mozarella sticks as well they’re excellent!