On The Border Mexican Grill Cantina

This Tex-Mex chain restaurant was a bit of a mixed bag. I personally enjoyed the flavors of my lunch, but my family thought everything was too spicy. The service and atmosphere were also lacking, with an odd and slightly unsettling dark vibe. Additionally, the chips and salsa were nothing special. The booths were on the small side for four adults.

I visited this restaurant for the first time and went alone because I was craving a margarita. I sat at the bar where Gina was friendly and helped me with my drink and lunch order. The margarita was excellent. There were two women working behind the bar who were clearly understaffed. They not only tended the bar but also waited on tables, washed glassware, and performed other tasks. I ordered the fish tacos for lunch but found them to be inedible due to a strong fishy taste and odor. With such a limited menu, I expected the fish to be fresh and delicious. I then ordered the chicken tacos, which were decent. Gina was understanding and helpful throughout the meal. The bar staff was so busy that I had to ask another customer for some napkins. Gina was great but seemed overworked and thin. Unfortunately, I will not be returning to this restaurant.

Thank you very much, Gina, for a wonderful experience tonight! You were attentive and never made us feel rushed or bothersome. Keep up the great work. At the Border is lucky to have you! The food was delicious and the happy hour prices were fantastic. We will definitely be back. - Tamic and Brian

Eating is delicious, and the waitress was pretty good. the experience was ruined for me by the manager who came out to discuss the bill and was in my opinion rude and humiliating. to explain, we had ordered the fajitas for 2, which is $38. when we ran out of flour-trötillas, I asked the waitress if we could have a little more, and she immediately brought more. she said nothing about loading us for the extra tortillas, so when I saw an additional fee on the bill, I asked them about it, and explained that I have been in otb many paintings to others and never been so accused. she explained that she was to be calculated for her, but that she would ask her manager to take it off, and went with the bill. the manager then came to our table, sat down from me and asked what the problem was by using what I considered as confrontational ton and wise. when I tried to explain, he repeated himself again and again, what is the problem? I'm an adult. to be clear, I didn't raise my vote, but I tried to make the point firm that I didn't think I should be charged extra if other otbs didn't do that, and the waitress didn't tell me that I would be charged extra before the bill came. I felt humiliated by his actions before my family. I'm going to otb because it's one of my favorite restaurants, but probably not this one again. in fairness, they finally removed the additional fee and even gave us another discount for the inconvenience but I still remained unhappy.

Seriously, can’t order drinks while waiting for a table. Your biggest revenue stream handicapped. Brilliant business model….NOT