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This restaurant has recently come under new management, and they are making great efforts to enhance the experience for everyone! I highly recommend checking them out as they are genuinely committed to improving. While it will take some time for all the changes to fully take effect, the team is actively working to upgrade and refine every aspect of the place. Progress may be gradual, but it’s clear they are making significant strides!
I just waited in the drive-thru for 20 minutes and no one ever came. This is the second time this has occurred. I'm not sure what's going on.
I had wondered why Wendy 's have been closing now unfortunately I know why. The food is still great for what you get but the employee attitude could greatly improve at this location. I went in and ordered the $5 biggie meal with the free berry frostie they advertised in their app. The photo showed a hamburger, 4 chicken nuggets, small fry, a drink, and the berry frosty. I got all the food and berry frosty and ate. I then asked for my cup so I could get the drink that came with the meal. The woman at the counter very rudely and loudly said I couldn 't have it since I got the free frosty. So I had to pay $3 for a drink. I won 't make the mistake of eating here for a while
This is the worst Wendy's establishment I've ever experienced. If I could give zero stars I would. Extremely unprofessional. I put in a mobile order and got to the drive thru around 10:20pm. They close at 1:00am. There were 2 cars ahead of me. We waited for quite some time and eventually the 2 cars drove off. It's my turn at the window and nobody says anything to me. I say hello multiple times and wait. I decide to drive up to the window. I get to the first window and a man points to the second window. I get to the second window and a Hispanic woman, and a Hispanic man with a backwards hat, tattoos, and ear piercings locks eyes with me and laughs and walks around the corner out of sight. I get out of my car and walk up to the lobby window to see the same two employees at the front counter. Another heavy set, Hispanic woman with glasses and a short pony tail is sitting at table with a few people who were not in uniform. I didn't know at the time that she was the manager. I tried to open the door to the lobby to find that it's closed. Everyone can clearly see me and still they do nothing. I decide to bang on the window and put my phone up to the window so they can see the app showing the order that's already been paid for. The heavy set woman turns to her employees and points to the drive thru window. I walk around to the drive thru and I can see their order screen with my one order on it and nothing else. They were not busy. Nobody was making food. They were all just standing around. The guy gets to the window with a smirk on his face and I ask what the hell is going on and why is everyone ignoring me? He says his manager is on break so they can't make food. I explain that I work in a fast food restaurant and when the manager is on break the store still runs as it should because the employees are still working. And if my manager is on break but someone needs him he still takes care of business. I ask for the manager multiple times. She comes to the window and I ask why no one was speaking to me. They keep talking amongst each other in Spanish laughing at the situation so I pull out my phone and start recording. I shouldn't have to do that for my concerns to be taken seriously. I still got no real answer and asked for my food to be refunded which I don't know if they did or not. It's late so it may not show up in my account until later. All I needed was for someone to speak to me like a human being instead of ignoring me. I could have understood if someone told me that they needed a minute. I'm sure they wouldn't appreciate it if someone was wasting their time. The worst part is I never wanted Wendy's to begin with. I went to Walmart to buy groceries and it just so happens that their power went out and everyone had to leave. I just wanted to hurry up and get home at that point and Wendy's was geographically the nearest, quickest place to get food after that. Or so I thought. Needless to say I will never come to this establishment again. They need to replace their employees or shut down.
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