Dunkin' - Lorton

Please hire additional staff, as there are not enough workers for Saturday and Sunday mornings. It is necessary to hire more people and ensure they work quickly.

I have been coming here for a while and even sometimes 2 a days at this location (yes, DD you are collecting all my . I like this location because Z is amazing, seems like she is no longer here sadly, not sure why and then the other staff members lole Noureen who is always a delight, Mohamed, and Abigail (young girl with twists in her hair . As for the other staff, I recently came across a Spanish worker named Carolina or Karina who was extremely rude to a customer. I have never seen her until recently. The customer told her that her response to her was unprofessional and she seemed to not care or as if it wasn’t going to impact her. I was shocked. The other lash who is rude is another woman who wears a visor on her head and usually makes the food. She had the nerve to basically assume that I was fighting with her. I ordered a Large and she said they only had small or medium that day due to cups. I said ok, so are you going to give me a medium and a small to make it a large? Well, guess she didn’t understand and I tried to explain (used hand gestures I am a New Yorker, go figure but she assumed I was arguing and so she said to me “you are talking to me like I shot you.” She proceeded to give me munckins as a comp but that’s not what I asked for. I was getting those regardless for my daughter. Anyway, this location is no longer my favorite but I do support the good folks they still have left, sadly.Karina and Cameron are rude!

I stopped by Dunkin' after work and was greeted by Noureen who provided excellent customer service with a friendly smile. The service was quick and efficient, which I really appreciated.

I go there every day to get decaf latte, there’s this lady her name’s Noureen her service was good.

Employees are rude unhelpful and generally lazy. I came in the other day in the afternoon for coffee and my wife wanted a decaf. When I asked the woman at the register she spat out “We don’t have any decaf!” Like what? You’re a coffee shop in the early afternoon you don’t have decaf? Even if that’s really the case you don’t have to be so nasty about it.. this event occurred after I had stopped going for a long time because I was given my bagels where they somehow managed to give me my everything bagel and my wife’s cinnamon raisin one where they put my top and her bottom pieces together making them both suck.