Sky Lounge, Shangri-la The Shard, London

Very disappointing experience and feel misled by what we were told to expect

Ambiance was a bit flat views were amazing made to feel a bit awkward when we asked to move to a window seat that had just been vacated and told no

We booked this 3 months in advance and asked specifically for a window seat. When we arrived, we were seated at the table furthest away from any window.. near to the toilets and the function room! We could just see other customers, we were probably the only people with no view. As groups left, 4 tables near to or by the window became free. So we asked politely to order food and also to move to ANY CLOSER TABLE so we could see anything that resembled a view.. we were told everyone wants a window seat though . These 2 of the 4 were tables left empty for the duration of our booking and the worst bit, was new groups arrived and were seated in the others by the window in front of our eyes. There was obvious discrimination going on here. The only reasons we could fathom as to why they would do this and be so rude are: We were 3 females all other tables had a male in the group and/or they were being racist as one of our friends is Asian. We were so disappointed as this was meant to be a birthday treat and it was ruined by the staff and their lack of accommodation. Also we were beautifully dressed and some customers arrived in jeans and trainers like they 'd just walked in off the streets? Dress code? The Sky Lark in New York was absolutely amazing and this place needs to take a leaf out of their book. Overall would never recommend and we won 't be returning.

The burgers we had was very dry the fish chips were very oily as well. The food was not great at all however the cocktails are good. The team are lovely friendly. Overall it was extraordinary

Good views. Food could be a lot better for the price.