Maison Francois - London

The food is good, the service is also good. but I believe that management wants to blackmail as much money as possible from the customers without taking them (for example, if we are included in their menu, and they are not a weintrinker, they would not even replace it with water; none of the other 100 strange restaurants in london that I visited have done this). the service fee is 15% (higher than most restaurants) and they additionally charge for donation fees without their consent. I really don't want to go back because nothing of this is really transparent.

We booked brunch before the Xmas purchase. eating was good, but very simple and there was a complete lack of atmosphere and, despite the mass outside, people at the place. I spoke my mother allergy and asked for care, but one of my pages was served absolutely ugly in mixed seeds. each with a nut allergy will know how unnoticed this is; I asked them about it and asked (it was just a peeled avocado on a teller! if I could have one without the same, they came back and assured me that it had no nuts, but I did not eat it and then seemed surprised why. Finally, despite almost completely empty, we waited for old for someone to get our moms and help us at the end. disappointment for the paid price.

I brought my parents to eat. I live in japan and hadn't seen her long because of the coronavirus pandemic, and wanted to give them a tasty bite. after a bottle of champagne to utter and then foie gras to accompany, we had the main thing of kalb and huh, and chose a cahors red to go with the main course. Unfortunately, the wee we chose (110 pfund) was sharp and sharp, and I sent him back because it was unpleasant. instead of simply taking back the wein, the head sommelier decided to stand over the table and his opinion on this being the style of the weine who was irrelevant. I answered that I did not like it and asked that the waiter three glasses house red, that was with what remained the meal to drink. the waiter offered that I pay for the bottle returned wein to its retail value, which is a offer that I simply and firmly rejected. he disappeared and later he returned to inform me that they would not charge me for the bottle, but the inconvenience of the wee was reflected in the inconvenience of the service and unnecessary negotiations something that should not happen during an esstic. it is hardly beneficial for creating a relaxing environment. the tender ego of the sommelier should not be a factor in a family dinner that costs 300 pfund. eating was not bad. pity over the service that reflects the culture of the guide in the restaurant.

Every thing about our visit was wonderful. We went early, before the theatre so it was quite empty and we had great service and lots of space. The food was amazing. Everything so fresh and flavorful. We’ll definitely be back.

Bit of mixed evening slow start and bad ending. BAR Great decor but perhaps as we came earliesh (5pm? was not fully staffed so had to flag down the server to take our order.  OK cocktails but nothing special.  No bar snacks.  We felt ignored.  FOOD  Absolutely great brasserie cuisine.  The chops especially nice as seasoned to perfection and sliced off the bone.  Fun retro (1980s desert trolley with drawers.  Again excellent food all around. WINE Charming sommelier who listened and recommended a surprisingly and smashing white!  STAFF Heaps of them but not sure they are very well organized.  Friendly but cater and pander (very very obviously to regulars and celebs.  Made us feel abit 2nd class honestly and we definitely were not the staff's priority.  DOG POLICY  None on website BUT a medium/large poodle nearby us was allowed and it barked and barked loud enough for the entire dining room to notice. The owner nor the staff took any proactive action to resolve this.  Our dessert course was absolutely ruined for 30 minutes.  We did mention to manager and he said he would look into the policy but did not take any action at the time.  We love animals but they belong at home not in a restaurant we paid nearly £300 for dinner!  Utterly unacceptable.  Per Covid this would never happen.  RECOMMENDED Absolutely NOT unless you are a dog lover, lesser royal, cast member of Made in Chelsea or a posh regular who lives round the corner