Chiquito South Ruislip - London

I can here on a busy Saturday, however I had a reservation and I was very disappointed. Firstly the service was terrible, we had booked a table through open table and we still had to wait over half an hour for our table to be ready. When we were finally seated the terrible service continued. As soon as we were sat down and got our menus they asked us our order, some of us even had our jackets on. I felt quite rushed. We ordered our food quickly and waited over 45 minutes till dishes started to arrive. Many of the dishes were missing. One of the members of our party ordered a pornstar martini which came half empty and the shot of prosecco was almost non existent. We then complained to the manager who said ‘don’t worry about it we will get you a new one and you can keep that one as an apology’. However the new pornstar martini did not turn up till we had almost finished our mains. The mains were luke warm and they forgot so many parts of our dishes, for example forgetting the wraps for the fajitas, the dips with our starters and many more. As the evening came to a close I was glad to be leaving. We asked for our bill and when I checked it I found out that we had been charged twice for the pornstar martini and all the other extras we never got. We asked for this to be removed which the waitresses seemed hesistant so had to wait to speak to the manager. The manager was attentive and removed that charger however it wasn’t a good experience. I won’t be return any time soon.

One member of our group ordered a Porn Star Martini, but it arrived half empty, and the shot of Prosecco was barely there. We complained to the manager, who reassured us, saying, "Don't worry, we will get you a new one, and you can keep the first as an apology." However, the new martini didn't show up until we were nearly finished with our main courses. To make matters worse, the main dishes were lukewarm, and many parts of our orders were forgotten—like the toppings for the fajitas, the dips for our starters, and more. By the end of the evening, I was just glad to leave. When we requested the bill, I discovered that we were charged twice for the Porn Star Martini and for other items that never arrived. We pointed this out to the waitress, which led to more waiting as we waited to speak with the manager. While the manager was attentive and did remove the extra charge, the overall experience was still quite disappointing. I don't think I'll be returning anytime soon.

This is a fantastic restaurant with excellent service. It's a relaxed atmosphere that encourages you to take your time and enjoy everything the place has to offer.

This is a fantastic restaurant with excellent service. It's a relaxed atmosphere, perfect for taking your time and appreciating the decor.

The service was disappointing; it took two hours for our main course to arrive. They seemed to be understaffed.