Swiss-belresort Watu Jimbar - Lombok

It seems that many others have experienced the same thing as me. I especially picked the jacuzi room thinking it could be used but no they are broken and what's worse it has absolutely no privacy!! The hotel is so close to the village nearby I can literally see what the neighbors are doing. The windows were super worn down. It felt like I was trying to bathe in an abandoned balcony. Very disappointed... To think I paid more to this room and it has been 2 months since the same complaint had been made but no adjustments had been made. I felt cheated that the staff didn't tell me that the jacuzis were broken. I would have picked the swimming pool view with indoor bathtub. The pool is super beautiful!! My room had very worn out furnitures like dirty mirror. I can't believe the staff said this hotel is only 7 years old, it felt like staying in a 20 years old hotel. However the beds are sooo comfortable! The sheets were clean ad well so I'll give 5 stars for comfort. Not sure if I'll be coming back though... Good price for the quality I guess! If any of you want to stay, just pick the swimming pool view room before they make renovations. Thank me later!!

Warmest greeting . I’ve chosen your property because of a high guest reviews rating.. sure ??? We have been six nights at yours! Allow me to say What we have been experienced The bellboy, Everybody are friendly and helpful especially Mr L. who was eager and willing to assist every guest in the lobby Reception at front office I know there are lot of things to do on pc but take a second to out of desk to greet your guests in the lobby (if it’s possible saying their name Housekeeping I am sure there’s a rule in the house for not changing a bed sheet without notify to housekeeping?? The room Must be clean and be tidy properly as sop ..our room was so so and asking them twice for replacing toilet paper and extra bed head must be covered., Restaurant for b‘fast Knowing how good the restaurant by coming on rush hours ?? it was a coincidence that no staff on back entrance but there were Two boys cheating in the right corner and disappear without saying a word?!! after all we got a seat The food was delicious with various choices Thank you for reading . Happy holidays

Well when I first came was going to give 2 stars however the AC worked well, the pillow slips, sheets, and towels were clean. The hot water worked, the GM personally came up to me to say they would do the best they could to fix things. I guess it deserves an upgrade to 3 stars. By the way the bacon at breakfast was very good, the rest so-so. Came here to give a lecture so did not pay anything. Probably 2-3 stars max. Aedes aegypti mossies in the bathroom. Floor and furniture worn. Service pretty mediocre. Have not tried the food and probably will not. Did not expect much and so was not surprised.

The location is close to sanur beach. The staff is very friendly. The location is close to Indomaret. The pool is very nice and beautiful. It's a shame if you don't invite your beloved family to stay here. The room is quite clean, but the lighting is a bit dark. Filling the water in the Jacuzzi is quite time consuming The bubble tool doesn't work at all.At 9 pm the balcony lights automatically turn off, which is good enough to make me a bit uncomfortable when I want to relax on the balcony.Less variety of breakfast The dinner menu is delicious, except when I ordered fried noodles it was too salty. But overall I am comfortable staying here. Thank you Swiss-Belresort watu jimbar, I hope I can come here again with my relatives.

Hotel was nice, staff was really thoughtful. But, the rooms were a bit outdated. Had a lovely stay, but there are better places. Sanur is a really nice place so the location is perfect.