Arby's - Lockport

The shift manager went abobe and beyond for me. I was craving their fully loaded fries and didnt know they qasnt carrying them amy more. He made some for me. So

Arrived at 9:30pm and the automated message stated to order when ready. I began to give my order when a male attendant rudely replied, Hold on! There were no cars in the drive thru. I sat for 10 min unattended. Left and ended up eating at Sonic. I will never return to this Arby 's again. Every time I 've come to this restaurant, there 's been an issue each time.

Tried to order food from the app but it wasn't working correctly, so I went to the drive-thru and they wouldn't honor the deals at the drive-thru that were on the app. I showed the employee that the app wasn't working and he said I'm sorry but I can't honor online prices through the drive-thru. Nothing against the employee but this is a ridiculous policy! Corporate needs to rethink this...

Lady is very rude at window no name only car in drive threw and having to pull around to the front of the store for only fries and cheese sticks waiting for half and hour? Asked for refund they said no because there making the food? Which is not even done...

Food was fine but the service was outstanding . A middle aged African-American man (sorry didn’t get his name nor was it on the receipt) handled my drive thru order and was very polite and professional. It was refreshing to see someone in the fast food industry actually care and put in the effort to be so courteous.