Red Lobster - Livonia

Redemption. If I wrote this review immediately after visiting this location I would have given it one star, NOT because of the food, that was tasty and well prepared, and NOT because we had any problems with our wonderful server, Sharea, but because of the managers who didn't see fit to sit all of my party of 14 (in adjacent tables in roughly the same area) together after leaving a funeral that devastated this family who'd traveled near and far and converged on this nearly empty restaurant. Rather we were seated at distant locations, spread out, with no good reason. It bothered me so much I later sent a letter to the corporation complaining about our treatment. However, shortly afterwards I received a personal call from one of the managers I'd encountered that same day, Carol. She seemed genuinely apologetic after explaining their rationale and she listened to the reason my family patronized her restaurant that day. We had a wonderful conversation and all was resolved. She wanted to show her gratitude and even went as far as to send a sympathy card, along with gift certificates to the mother of the young deceased girl. My cousin was so touched to receive the card. Carol apologized for the misunderstanding and went above and beyond to show a little kindness to a grieving mother. If only all disagreements could end so peacefully? The restaurant was clean, the food was good and the servers are great. I am going to give this Red Lobster 5 stars for resolving a resolvable customer service issue. Thanks, from a future continuing customer and her family.

My girlfriend and I really enjoyed our date night!! The food was amazing especially the scallops and cajun salmon!! Definitely going back soon.

There was a teacher upgrade voucher on the Red Lobster website offering a Entree worth $20 to buy and get a Entree free . The manager wouldn't honor the special. He said it was buying two ducks and getting one free. We have asked to see this communication from companies that do NOT honor the website offer. He offered it to us. We allowed him to read the website offer from the mobile phone. He saw the offer and refused to honour the offer. Since we came to the restaurant just because of the specials that are going out today, we decided to eat somewhere else.

Clean restaurant and excellent food. Great waitress and checked my needs often. Pasta was great and was a huge portion. The Caesar salad was good and fresh. My Virgin pina colada was great. Always add a scoop of ice cream to make it special. Plenty of warm bread that was good. The new thing on the menu the caramelized brussel sprouts are excellent. Well done, great taste, crispy.

My girlfriend and I really enjoyed our date night!! The food was amazing especially the Scallops and Cajun Lachs!! Anyway, back soon.