Zen - Liverpool

I went to this restaurant with three friends for a pre-dinner cocktail and immediately felt judged upon entering. The staff seemed hesitant to give us a table even though the restaurant was empty. I found the staff to be quite rude.

The experience at this restaurant was honestly terrible. We had a reservation for 10pm but it took 50 minutes to receive our drinks. Even after that, no one came to take our second drink order. It seemed like the servers were all chatting at the reception area and ignoring our table. I would not recommend this place for just drinks. The server was rude and snatched the menus out of our hands when we were trying to order a different drink. Despite paying a £20 deposit each, we did not even receive that amount back in drinks after being there for over 2 hours. We had to leave because we were not getting served. We were initially excited to visit this restaurant, but after this disappointing experience, we will not be returning.

Went for bottomless brunch with friends. Visually the restaurant itself is stunning and the food was delicious. But it took a long time to receive our first lot of drinks and other drinks after that. Been to many different bottomless brunches at other establishments and the alcohol is a lot more flowing elsewhere

Bad and tasteless food. Took a long time to order. Booked a table about a month before the visit, yet got the worst table. Had to send back some of the dishes. Never again. Lack of f Class. Why dresscode when every guy is wearing hoodie?

This restaurant experience was one of the worst we have ever had. Despite booking a table almost a month in advance, we were given a terrible table in a bad location. It took nearly 20-30 minutes just to place our order, and the wine list was lacking. The food we initially received was incorrect, leading to even more delays. Unfortunately, the dishes were flavorless and overcooked. The edamame beans were so bad we had to send them back. When we asked for the bill after 50 minutes, we found that we had been charged for food we returned and the deposit we had already paid had not been deducted. After informing the staff, we had to wait an additional 10-15 minutes for a corrected bill. Our entire experience was a disaster, and we left the restaurant after only an hour. We will not be returning to this establishment. The service was awful, and the food was tasteless.