El Pollo Loco - Livermore

Very unprofessional, I had ordered a burrito that I didn't even touch, I tried to remake the burrito. EVELINE the manager told me that there was nothing to be done and that if I wanted to remake it I would be charged again. This manager EVELINE was very disrespectful even though all I wanted to do was remake the burrito or do a refund I've done this in past fast food places what happened 100% CUSTOMER SATISFACTION MONEY BACK GUARANTEE. I was dissatisfied with the service and hope to speak to someone since EVELINE was not very cooperative.

I love to eat Burrito because Mom and You are having Lemonade with Napkins, Hot Sauce, Coca Cola, Cheese, Rice, Beans, Guacamole, Salsa, Tacos, Mexican Chips, etc... Last Friday, I went to the Place called El Pollo Loco for Lunch in Livermore, CA. This Restaurant is good. But if you want to go to the Fast Food Restaurant, You might do it. Thanks for visiting El Pollo Loco! Hope you had a good day. ??????????

Love this place! Good fresh food. I've tried most items on the menu and they are all pretty good. As far as fast food chains goes this might be the closest to being authentic to the food is serving fast. Just had the barilla tacos today and was very impressed. Good flavor, crispy shells and was really good dipped in the sauce. Wish they made carnitas, but everything they do serve is always much better than expected. Guess I've been going to Taco Bell for too long ?. Whole different league.

These places can be a hit or miss, while the food is good and fresh they miss on the spices, forget salad dressing, or give the wrong as you ask for dressing and they give you some sour cream..

Food tasted good, was cheap, but lasted longer than I thought because this place is drastically understated.