Texas Roadhouse - Live Oak

One star because of the atrocious customer service during our wait time, good thing their food was worthy of being there. Hubby and I were eating dinner with his elderly out-of-town uncle and aunt. Hubby's uncle arrived at 6:15pm, got put on the 1hr wait list and we sat around outside waiting for the call. At 1hr wait mark, checked on our wait status as we saw three or four groups head inside and get seated. We were told the 1hr wait was then a one and half hour wait....how can it increase!!? We patiently waited longer but were frustrated and annoyed to see a handful more of large parties (8 to10+ ppl) go inside and get seated after we arrived. The front door greeters tell us it's because ppl probably called ahead to get seated but makes no sense to us as by the TWO hour mark of waiting the ONE hour call ahead groups were getting in before us, over and over! Add to that the hostess and host upfront were unprofessionally hugging and hanging onto each other, laughing and joking and honestly, seemed like they had messed up on our groups name....like they pushed us further down the wait list and were trying to cover it up and really didn't care. By that two hour wait mark, we didn't want to risk leaving for another place just to wait again. We sat down to eat almost close to 9pm.

Best location in San Antonio. Was busy during dinner rush, although once seated we were quickly taken care of with drinks and appetizers. We did have to ask a few times utensils, napkins, and appetizer plates as it was not brought when we were seated.

Really good quality food, lovely staff, Arryn is a professional server, long Time that I have not eaten so good and been taked care.

The best service and food. Our server was excellent, very attentive and friendly her name is kassidy you should ask for her. I ask for the manager (Caitlynn) to mention the great service from Kassidy. That mean she is trainning well her employees.The food was hot, the rib eye steak was juicy, tender and delicious ?.

The food was cold and that was waiting for over 1.5 hours