Waffle House - LITHONIA

Okay, this location is super busy as it is located less than a half mile away from a major Interstate (I-20). I came here overnight around 4 AM, and there was a crowd, but it was no big deal as the line to order was not long at all. The problem was how long it took for my order to be ready. I was told after my order was taken and I paid that it would be a 25-minute wait. I was tired and hungry, so I didn't fuss and returned to my vehicle to wait. I'm observing the other patrons while I wait, and some customers appeared to be very upset about their order and were yelling to speak to the manager. The argument resulted in a partial refund being issued, and the customer sped away pissed. That incident and the patrons in the parking lot dancing passed the time so much that I had waited 30 minutes already, but I still had not been called to the window to pick up my order. I'm now getting frustrated, so I get back in line and wait for another 5-10 minutes to get to the window. When I asked about the holdup, the waitress was flustered and confused. I told her I had been waiting over 30 minutes for an order that she told me would be no longer than 25. She starts talking to her coworkers and finds my order sitting on a counter, ready to go for probably for the past 15 minutes. They are so unorganized at this location that it is ridiculous. I spent too much time waiting in a parking lot for scattered hashbrowns. It's bad enough we can no longer enter the restaurants at night and must order at a walk up window and wait.

Everything was so delicious and we had a great waitress.

They force you to use mobile order when the parking lot is empty no food being cooked, April 5, 12:30am older Lightskin lady with 2 braid’s refused to take order and kept telling me to use mobile order, very nasty attitude, never coming back never recommending

All I say is absolutely not! I got food poisoning smh

I eat at this waffle house every Saturday and every time I come the customer service is outstanding, my order has never been wrong, and it's good. There is a young lady named Miriam that is exceptional. She always is so helpful, kind and has great energy. I will continue to have breakfast here on Saturday morning.