Westin Club Lounge Bwi - Linthicum

Tried it out again and had a much nicer almost weeklong stay. Everything seemed to be back in order. Great smell was back. Super comfy bed. Fully functioning toilet. Fabulous breakfast buffet and omelette station with wonderful service. Great home away from home.

This place literally had a handful of folks and the two waitresses were slow as molasses and a bartender. This is about the worse service I've had in a while. I literally had the Crab Chowder and Cobb Salad. It took about 1 1/2 to complete the service.

Of course it's the Westin, it's perfection. The hotel is beautiful, the staff is very accommodating, very kind. The restaurant and bar is amazing. I just stayed here for one night, but I have stayed here before. It is so comfortable and so beautiful. I headed to the bar after I checked in and the bartender was so nice, unfortunately I didn't get his name. He gave me a few glasses of wine at happy hour prices even though it was after happy hour. The bar is spotless, they have a really good drinks, really good wine. I ordered some calamari and it was good. I went back to my room, the bed was super comfortable, the bathroom is really large, which I really like. It's a really soothing and beautiful room. I slept like a baby. I highly recommend this hotel!

This was a disappointing stay. I have always associated the Westin with luxury. This particular location missed the mark. We spent four nights at this hotel. The main lobby and room were nicely decorated. Our bathroom wasn't cleaned very thoroughly though. There were hairs and water on the floor when we arrived. This made us question how clean the rest of the space really was. They replaced the White Tea Aloe toiletries they usually carry with generic dollar store offerings. Their signature scent that usually fills the hallways smelled off too. It was like perfume mixed with carpet mold or something. There were also abandoned beer bottles and drink glasses throughout the hotel that sat for more than twelve hours on several of the days we were there. The hotel generally just doesn't seem to be tidied very well. There is also zero room service before 11 AM even though they have an extensive menu in the room. They want guests to come down to the lobby for their breakfast buffet. This breakfast buffet is sad. $23/pp plus tax. There is one kind of meat (bacon), one kind of egg (cold scrambled/no cheese), potato chunks, yogurt, toast, cereal, juices, and coffee. That's it. For that price there should be an omelet chef, bacon, sausage, gravy, danish, waffles etc. Our breakfast bill for two people after tipping was almost $65 and we had one small plate each. We could have had a feast at any one of the offsite restaurants for that price. It's a bummer because we wanted to treat ourselves with this stay. However, I have had better experiences in Hilton Garden Inns and Holiday Inn Expresses. I would not return here.

Cleanliness is a MUST when it comes to hotels!! The entrance was clean and tidy, very modern. Once we got to our room 323, the hallway smelled like cigarette smoke even though this is a non-smoking facility and there are signs that clearly indicate that this is a smoke-free hotel. The room was spacious and the bathroom was also. The room could use a thorough cleaning. It just wasn't really clean. The bathroom floor was still dirty and needed to be swept, there was debris behind the bathroom door. I had to clean the floor myself. The shower fixtures were not clean they still had hand prints and soap residue from the previous guests, The bed frame and chaise lounger had stains. The pool, pool area and spa was FILTHY FILTHY FILTHY!!!!! The spa wasn't working but even though it broken it still should be clean. There were toys and hair ties in the bottom of the pool. There were large clumps of hair beside the pool. The pool water wasn't clear. There were bandaids, hair and sunflower seeds on the floor. It was so nasty I did not get in!! Whoever is in charge of cleaning the pool and pool area needs to be fired!! Maybe they should just get rid of it since they can't maintain it. The gym was big and spacious, they had multiple types of exercise equipment. There was a water machine, cold face towels and dry towels available. There was also courtesy earphones available. The bed was comfortable, but the pillows were flat. The safe didn't work, it probably needed batteries. There is a refrigerator in the room. I don't think I'll be back, it just wasn't clean enough for me.