Wagamama - Lincoln

If you haven't yet been to a Wagamma's and you enjoy eating Asian fusion and Japanese food, you will enjoy this place.

We found a fly in our ice cream and reported it to the manager, she just said, "we are very sorry you don't have to pay for the ice cream"! (Ah thank you,

We had a busy Valentine's Day dinner at this restaurant, but the customer service was fantastic and the focus on us was superb. The food was especially delicious, particularly the Pad Thai and the ginger-infused white chocolate cheesecake, which is one of our favorites. We would like to give a special shoutout to Eesha, who made sure we had the best possible experience throughout the evening. She truly enhanced our already very enjoyable dinner experience!

We went to the restaurant with a group of four and were greeted warmly and seated at a table. Jax took care of us and provided us with both the food and drink menus. We ordered a combination of side dishes and a main course. I decided to try something new, the Hot Pot Beef Teriyaki, along with some prawn rolls. The sides we ordered included Cauliflower, Beans/Broccoli, and sliced mushrooms. I usually don't like mushrooms, but these were surprisingly delicious. The Hot Pot dish was also very tasty, and I may order it again in the future. The overall experience was pleasant, with a nice atmosphere and excellent service. I appreciate that the food is served as soon as it's ready, ensuring it's at its best. The fact that our main dishes arrived at different times was not a problem, as we had plenty of side dishes to enjoy while waiting. We will definitely be returning to this restaurant.

Date of dining 11.07.23 I’ve been here a couple of times and I have to admit I’m not a fan, I’ve always found the food to be tasteless. However I had an all4one voucher given to me by my employer, we chose to give wagamamas another try as it had been a couple of years since we’d visited in the past. The bill came to just a little over £50, again disappointed with the tasteless food but hey it was a free meal (or so we thought) so it didn’t bother us, it was just nice to get out. Upon paying the bill we were served by the manager who told us quite frankly that the card would not work, that they have loads of problems with them and it’s always happening. She scanned it twice on my request and she was right, it didn’t work. I asked her why she was allowing customers to dine at the restaurant without pre warning about these cards either via their social media platforms or by giving customers the common decency to let us know before we ordered just incase, to save people having the misfortune like myself of going out for what would be believed to be a free meal to then having to pay for it especially if they couldn’t afford it, and her reply was”oh yeah that’s a good idea I never thought of that”. After a couple of minutes of expressing my annoyance her speaking to her manager, I was still told I’d have to pay the balance. So now I’ve come to check the card the next day and it appears I’ve paid not just once with my own money, but twice as they’ve cleared the £50 balance which was on the card. To me, wagamamas are pulling the wool over their customers eyes. This could have easily been avoided.