Wagamama - Lincoln

We waited to be seated at the restaurant, which seemed to be at full capacity despite there being a queue outside. Once seated, we were placed in a spot where the sun was directly shining in our faces. We asked to move, but were informed that our food might be given to someone else if we did so, so we stayed put. Unfortunately, the meal did not meet our expectations and the ramen broth was watery. The staff never checked in on us to see if everything was okay with our meal. After finishing our food, we sat for 15 minutes without being asked about dessert or the bill. In the end, we had to go up to the till to pay, with no one inquiring about our experience. Overall, the customer service was lacking and we left feeling unsatisfied.

I expressed my frustration to the manager about why they didn't warn customers about these issues beforehand, either on social media or upon arrival, to avoid situations like mine where customers believe they are getting a free meal only to have to pay unexpectedly. The manager seemed to not have considered this before and eventually insisted that I pay the full balance. The next day, upon checking the card, I discovered that not only did I pay the bill with my own money, but the restaurant had also cleared the £50 balance on the card. This experience left me feeling deceived by wagamamas, as this situation could have easily been prevented.

As usual the food was fragrant and tasty and you can sit outside as a bonus with a beautiful view and the cherry on the cake was the service by our waiter Jax who couldn't have been more helpful and attentive

The Bayford Wharf in Lincoln is a must-visit spot with its amazing location, delicious food, and exceptional service provided by Jack and Maitre Di Sophie.

Food was delicious although part of it never turned up so had to chase for that after I had finished the main meal. Bit of a shame. Beer is second to none….. absolutely beautiful. The service however was kind of strange, the waitress, although pleasant enough was quite awkward and made us feel a little uncomfortable. Apart from that not a bad evening!