Southern Drawl Barbecue - Lewisville

This will be the 1st negative review I’ve ever written.Disclaimer: It’s 100% our fault for not doing our due diligence to vet this caterer before choosing them.P.S. We booked “Southern Drawl BBQ” but “Seven Loaves” appears to be the parent company–which is run by the same people–so we left the review for both.Having said all that, our experience with them was a catastrophe.The issues are listed below but the TL;DR is: they fumbled the ball so badly so many times that we ended up deciding to fire them, eat the $3,100 we'd already pre-paid them, and hire a new caterer rather than sticking with them.The owner will inevitably respond to this review trying to downplay these issues and probably accuse us of “review blackmail” or whatever, but just use your imagination to consider how badly a caterer would have to screw the pooch for you to light $3,100 of your money on fire rather than use them.If you’re OK rolling those dice, they might work out for you. Otherwise, my advice is to go with a more reputable company instead we used Patriotic Pig and the difference was night-and-day .The incomplete list of issues:Poor communication: Our POC Leslie became progressively less reliable in both response time more importantly helpfulness the closer we got to the wedding. We spent several days struggling to arrange a tasting so that we could choose the final items for our wedding.Nickel-and-diming for the tasting: At first they said it’d be $300 for a tasting, which seemed odd. Apparently their restaurant closed down so they’re unable to accommodate tastings ad hoc without commissioning their staff, wasting food, etc. Ok.When we reminded them that they have a food truck, other events, etc, they said something like “oh yea we can do a tasting for no cost” ? ; then the day we were scheduled to pick up the food they sent us a bill for $100 ?? ; then when we reminded them that they said it’d be no cost they said “oh yea you’re right” and then.. promptly sent us a bill for $50 ??? .At that point we just said whatever and paid. Not sweating $50, obviously, but the poor communication and nickel-and-diming was beginning to drain our confidence.Inconsiderate/bad service: When we did finally get the tasting worked out, they left my fiancee stranded in the parking lot for 30+ minutes.When she arrived at the scheduled pick-up time they were MIA. She knocked on the front door locked, no answer ; drove around back knocked on the back door locked, no answer ; called them multiple times no answer ; texted them multiple times no reply .Just as she was about to leave already late getting back to work , they finally opened the door and let her in where she waited another 10 minutes . Total waiting time: ~40 minutes.No apologies, no heads-up that the food was running late, no explanation for why they were MIA, etc.Just astonishingly inconsiderate. Confidence level was running on fumes at this point.Food issues: The appetizer “street tacos” were comically large jumbo tacos. Totally inappropriate for a wedding appetizer. They were also smothered with a super rich salty/sweet sauce that, when combined with the already salty brisket, became a diabetes bomb of salt and sugar.We also bit into hard objects in the brisket multiple times. Not sure if it was bone or what but I almost chipped my tooth. Had to toss it.Finally, we both got sick after the tasting. *To be clear: not violently ill or anything, and it may have just been a coincidence, but we both had upset stomachs for 24 hours afterwards.*At this point, our confidence meter had drained to zero.When I reached out to tell them we’ve lost confidence, we’re going a different direction for our caterer, and to inquire about a *partial* reimbursement of what we’d paid, the *first* thing they said was [paraphrasing] “per the contract you’re SOL.”There’s a lot more we wanted to say but we’ve reached the character limit. When the owner replies maybe we’ll be able to share more.

This will be the 1st negative review I 've ever written. Disclaimer: It 's 100% our fault for not doing our due diligence to vet this caterer before choosing them. P.S. We booked Southern Drawl BBQ but Seven Loaves appears to be the parent company-which is run by the same people-so we left the review for both. Having said all that, our experience with them was a catastrophe. The issues are listed below but the TL;DR is: they fumbled the ball so badly so many times that we ended up deciding to fire them, eat the $3,100 we 'd already pre-paid them, and hire a new caterer rather than sticking with them. The owner will inevitably respond to this review trying to downplay these issues and probably accuse us of review blackmail or whatever, but just use your imagination to consider how badly a caterer would have to screw the pooch for you to light $3,100 of your money on fire rather than use them. If you 're OK rolling those dice, they might work out for you. Otherwise, my advice is to go with a more reputable company instead we used Patriotic Pig and the difference was night-and-day . The incomplete list of issues: Poor communication: Our POC Leslie became progressively less reliable in both response time more importantly helpfulness the closer we got to the wedding. We spent several days struggling to arrange a tasting so that we could choose the final items for our wedding. Nickel-and-diming for the tasting: At first they said it 'd be $300 for a tasting, which seemed odd. Apparently their restaurant closed down so they 're unable to accommodate tastings ad hoc without commissioning their staff, wasting food, etc. Ok. When we reminded them that they have a food truck, other events, etc, they said something like oh yea we can do a tasting for no cost ? ; then the day we were scheduled to pick up the food they sent us a bill for $100 ?? ; then when we reminded them that they said it 'd be no cost they said oh yea you 're right and then.. promptly sent us a bill for $50 ??? . At that point we just said whatever and paid. Not sweating $50, obviously, but the poor communication and nickel-and-diming was beginning to drain our confidence. Inconsiderate/bad service: When we did finally get the tasting worked out, they left my fiancee stranded in the parking lot for 30+ minutes. When she arrived at the scheduled pick-up time they were MIA. She knocked on the front door locked, no answer ; drove around back knocked on the back door locked, no answer ; called them multiple times no answer ; texted them multiple times no reply . Just as she was about to leave already late getting back to work , they finally opened the door and let her in where she waited another 10 minutes . Total waiting time: ~40 minutes. No apologies, no heads-up that the food was running late, no explanation for why they were MIA, etc. Just astonishingly inconsiderate. Confidence level was running on fumes at this point. Food issues: The appetizer street tacos were comically large jumbo tacos. Totally inappropriate for a wedding appetizer. They were also smothered with a super rich salty/sweet sauce that, when combined with the already salty brisket, became a diabetes bomb of salt and sugar. We also bit into hard objects in the brisket multiple times. Not sure if it was bone or what but I almost chipped my tooth. Had to toss it. Finally, we both got sick after the tasting. To be clear: not violently ill or anything, and it may have just been a coincidence, but we both had upset stomachs for 24 hours afterwards. At this point, our confidence meter had drained to zero. When I reached out to tell them we 've lost confidence, we 're going a different direction for our caterer, and to inquire about a partial reimbursement of what we 'd paid, the first thing they said was [paraphrasing] per the contract you 're SOL. There 's a lot more we wanted to say but we 've reached the character limit. When th

I purchase the below items from the food truck at The Preserve of Pecan Creek on 05/21/22. Food was cold and looked nothing like their website food presentation. I gave their food one star due to taste and appearance.

Hand down! Best spud since we moved to Texas over 5 years ago. And brisket samich is stacked.,... and Nachos rock... Did I forget to say candied jalapenos?? And owners better than food!

Southern Drawl is absolutely delicious and the staff is very friendly! We absolutely recommend them!