Chetzeron - Lens

We stayed 6 nights in this hotel. The location in a former cable car station on top of a mountain is fabulous. But this is not enough to justify the high price. There are things which need to be improved, first of all hospitality and friendliness towards their guests.

Highlights: Die ehemalige Bergstation der Gondelbahn wurde in einem tollen Design-Hotel umgebaut. Der Ort verleiht ein Hauch von James Bond Abenteuer. Von den grosszügigen Zimmer hat man eine atemberaubende Sicht auf das gesamte Wallis und die Alpen! Mitten im Skigebiet kann man sich im warmen Pool hinlegen und das Panorama geniessen! Das Personal war sehr freundlich. Lowlights: Das Abendessen war zwar fein entsprach aber nicht meinen Erwartungen angesichts der hohen Preise. Im Zimmer fehlten die gewissen Extras (z. Bsp. kostenloses Trinkwasser). Fazit: Allein schon wegen der Location sollte man dort eine Nacht verbringen. Ich ziehe jedoch einen Stern ab, weil das Essen nicht grossartig war.

Das Personal ist nicht auf Zack. Sprachlich schwierig, da nicht mal Englisch Usus ist. Die aussiecht allerdings ist grandios.

One of my preferred hotels, everything is perfect, location, staff, design and architecture....

The access is uneasy and not explain very well by the staff. If you want to benefit from the afternoon in the hotel, if you don't want to take a ski pass, you don't have other solutions that paying the ski lifts and walk 20 min in the snow. Or wait for 6pm the shuttle from the station. you have to leave your car in the public parking of the station (and pay for it). we discovered that there is a special price for the guests (20. per night) the hotel is nice and the view is breathtaking but appart that, nothing is WOW or exceptional, except the price, over rated and not justified and the ego of the management who doesn't care about this customers. When you see the figures of the tourism, this scornful attitude is suicide. Spitting on the local clients is a choice, just hope that your ego won't lead you to bankruptcy. even the shops in Crans do not recommend to come to you as you are known for your lack of respect and the low level of experience you provide. the dinner is just ok. the meat is good but nothing exceptional and justifies the prices. swimming pool with missing chairs and broken parts.. at this level of price and ego, I would wait for a perfection everywhere. The staff is ok and friendly at the exception of the manager (who didn't appear by lack of courage) who considered to offer an exceptional experience to his guests but who hardly behave at a level of a Ibis hotel manager. In conclusion a good hotel restaurant with a wonderful view but much much too expensive for the poor experience and not that exceptional in comparison with other hotels. Not worth the price at all.