Dunkin' - Leesburg

My wife and I frequently stop by for iced Americanos, hot coffee, donuts, and other breakfast items on our way to work—usually more than five times a week. I appreciate the convenience of being able to place online orders, especially with our hectic commute, but I'm disappointed to see a decline in quality over time. The donuts, in particular, have not been up to par for the past two years, and the iced Americanos and other cold brews are lackluster. On one occasion, I ordered an iced Americano, but received lukewarm coffee instead. I hope to see improvements in the future, but I will likely continue to visit your shop for now.

The cashier was not very friendly. The customer was upset with us for entering the store 30 minutes before closing. The cashier seemed a bit older, so perhaps he gets annoyed easily. He could really benefit from being more pleasant.

I’ve ordered online from this restaurant twice, and both times my order was either not prepared or I was informed that someone else had taken it. There was barely an apology, and I had to wait until other orders were filled. The customer service is pretty disappointing. At this location, I would recommend avoiding online orders altogether. If you’re not there in person to specify which donuts you want, they likely won’t get your order right. I'd suggest trying the other Leesburg location instead.

Nice enough people behind the counter, but I was stunned by the price of a large coffee donut...$4.58, or somewhere in that range. The coffee was incredibly weak; no redemption on THAT front. Do yourself a favor and brew your coffee at home. This place is overpriced by far!

I ordered an iced caramel macchiato when I was on my way home I noticed they forgot to put caramel so I had to drive back. I asked them multiple times to please make me a new drink but they just put it in a different cup.