Casey's - Lee's Summit

Staff here are friendly and helpful but the store needs a refresh.Recently ordered pizzas and they were very behind. Ended up 15 minutes late and the kitchen staff seemed to be in no rush despite numerous customers standing around waiting on pizzas.

The great gentleman with long gray hair and the cowboy hat is the only one with great service. It’s gone completely downhill since the lady with the long red hair worked there for years-I think a decade. But it’s trash now.

Ordered a pizza online and when I went to get it, it wasn’t ready. They were SWAMPED with orders. The people working there were moving as fast as possible. The employees were very kind even though they were working fast. Pizza was 15 minutes late, but I won’t complain because one girl was pulling pizzas out of the oven one after another and boxing them. There were 3 more women making pizzas as fast as possible!It had to be stressful, but these women (and Max at the register) did a great job to keep the pizzas flowing and customers waited on. It was just a very busy Friday night. Great job by employees!

Ordered online at 4:45. The wrong pizza arrived at 5:20. I called and spoke with a young male at 530 who would send out the correct pizza but of course he wouldn’t tell me his name. At 6:45pm, nothing came. I called the store and was On hold for 28 minutes trying to reach someone I drove up there instead. You never remade my order. This place is horrible. It’s 7pm and I’m standing at the front counter waiting on a pizza I ordered for delivery at 4:45pm, and still on hold for 38 minutes. I don’t think they answer their phone lines, I couldn’t hear anything ringing as I was standing at the counter. No one was waiting for a pizza to be made but me. WeirdThis is their standard. Ignore the Casey’s responses on how this isn’t how they conduct business. If you have multiple reviews with similar issues, this IS how you are conducting business and this IS your business standard.

I called because I got a email that someone ordered a pizza in my name. I live in a whole other state. The manager was not interested in helping me at all. I wasn't accusing anyone, I just wanted to make sure it wasn't anything more, fraud and scams are everywhere. All she did was overtalk me. I will never do business here.