Starbucks - Lees Summit

This is my goto for coffee and tea. When I was sick I get this tea is just good for my soul! Soooo goood!

Oof... not often that I ever have to write a bad experience. On the contrary, I prefer to lift businesses up in the public eye. However, a little social experiment of mine yielded some pretty shocking results. What happened? I simply didn't put a tip on my card. The clerk left the drive-thru window open, so I could hear them talking about what I had ordered, and then whispers of discontent followed. What did I get? Well, apparently, a grande is made half-full now. Delivered with no sleeve or stopper. So, coffee sprayed in the car bc the cup burned my hands when I tried to hold it steady. Is this what it comes down to? We now seek to injure a customer over a $1 tip? I'd love to share the receipt with you, but I wasn't allowed to have one. Fortunately, I have the charge to my account that will show... just in case they try to claim that my statement is false. Please do better. Remember what happened at McDonalds a few years back when they had a coffee mishap? It was a sad day. Please like, if you find this review to be helpful.

Three people couldn't figure out how to use my app rewards for a croissant. Said the system is delayed- but as a former Starbucks employee I know of at least 7 ways they could've provided better customer service and helped me. Rather than saying you can't use your points, you'll have to pay for your croissant, do you want it. It was a disappointing experience and a bit rude.

The management here made me never want to come back. Holly i think is the name of the manager here. and all i have to say is that in all my life i have never witnessed someone so cruel to their own employees, and rude to the customers. she needs to be fired. the amount of unprofessional behavior is completely unacceptable and i would have expected a lot more from starbucks.

I visited the 23rd street location in independence as a place to study for my college finals. It was a relaxing setting, the staff was very nice, orders came out fast, they were correct, and the mananger had a great sense of customer service.