Auberge Du Raisin - Lausanne

Charming and fantastic Michelin famous restaurant, with a wine cellar and beautiful rooms upstairs.

We stayed here over Easter 2022 with our dog. The hotel is perfectly situated close to the vineyards and the lake. The suite was clean, spacious and with a nice decor. Bed and chairs were comfortable. The hotel does also include a fine dining restaurant which serves local specialities. We had the filets de perche one evening and on the other evening the wiener schnitzel and spare ribs from the rotisserie paired with lovely wine from the region. The cuisine is outstanding. The food is delicious and the chef even comes by in the evening greeting all the guests. Unfortunately, the staff does not live up to the experience. The staff is not attentive (i.e. we had to order water twice until it arrived) and they are not passionate about the food or willing to make recommendations. We kinda felt sorry for the chef who does an amazing job but then the people in the front do not cheerish the food. The lack of attentiveness also showed during the breakfast buffet. You pay an extra 20. per day per person but the size is quite small. There is one bread option, croissants, graved salmon, ham and cheese, fruits, you can make a hardboiled egg, coffee, juices, müesli and yoghurts. Sometimes, there were no plates and no cups and we had to wait for staff and ask for it. Some days some items were missing (yoghurts, bread). It was quite disappointing for the price we paid. Apparently, you can order omelets to the table but no one ever told us. We were just told that we can order tea from the staff. The lack of attentiveness and friendliness also shows in reception. Upon arrival we were barely greeted by the receptionist. She seemed more annoyed when we asked where the parking is for hotel guests. She mentioned designated area in the side streets which we could not find and after asking the day after, we found out that there was a tent on the spots from a festival taking place last weekend so they were not available and we had to park the car somewhere else and pay. In addition, when we left we were just told to pay an amount outstanding. Only when I asked for the bill, we actually got a receipt to check. I would expect staff to present the bill first, have the guests check it and then we can make the payment. We have stayed and eaten here many many many times and it was better in the past. The staff unfortunately does not live up to the beauty of the hotel and the outstanding restaurant.

Die Auberge du Rosine befindet sich in einem mittelalterlichen Haus, das einst ein Rathaus war. Dies war unser erstes Wochenende nach diesem Albtraum in Covid, daher freuen wir uns sehr über die Wiedereröffnung des Hotels! Herzlicher Empfang, schönes Zimmer, wir hatten Abendessen im Hotelrestaurant und es war wirklich gut. Meine einzige Bemerkung ist für den Sonntag, als wir gebeten wurden, in einem anderen Hotel zu frühstücken, das nicht auf dem gleichen Niveau ist. Ich verstehe, dass dies ein schwieriger Moment ist, aber ich hätte es vorgezogen, in unserem Hotel zu frühstücken. Auf jeden Fall schöner Aufenthalt im wunderschönen Lavaux.

Wir haben hier oft für einen Kaffee oder eine heiße Schokolade, zum Mittag und Abendessen angehalten. Egal aus welchem Grund, es ist immer großartig. Zuletzt sind wir an einem kühlen Montagmorgen durch Cully gelaufen. Voil es war direkt vor uns und wir hatten Kaffee und Croissants. Immer lecker. Immer zuvorkommend und freundlich. Sie machen im Moment eine Außenrenovierung. Mein Enkel war so glücklich mit seinem prickelnden Apfelsaft und Croissant.

Sehr gemütliches Restaurant der gehobenen Klasse. Preis-/Leistungsverhältnis ok, das Essen ist sehr gut und gepflegt. Gemütliche Räume, man fühlt sich sofort wohl. Sehr freundlicher und guter Service. Auf alle Fälle einen Besuch Wert.