Five Guys - Laurel

The only place I eat burger is In and Out Burger. Unfortunately there is no one here in Maryland! I had to find a replacement. I stopped today at the first burger place close to me and i was amazed! Everything i like about in and out is found on Five guys . The place is clean and neat, customer service is great, hamburger is juicy and fresh and the shakes are to die for!!! This place will be my favorite burger place here. If you are In Out customer like me, you should go with the little hamburger. Regular size fries is also way too much for one person. I wish they had kids menu tho.

Good food price went higher on us but guess because of covid

I meet with friends this nice place quite often! This is the best place to to have a good dinner. I visit this spot routinely. The cooking is very tasty, the crew is welcoming and the prices are decent. I enjoy meeting in this spot to have a tasty meal.

The staff of four seemed more focused on chatting with each other than on attending to the customers, including three of us who were waiting and phone orders that needed attention. While I understand that it's important to enjoy your work, this sometimes came at the expense of customer service. I ended up receiving an extra hamburger that I didn't order; I should have checked before leaving. Additionally, my order was just sitting there while the person in charge of fries was idle. It wasn't until the young manager spoke to him that he realized he needed to put my fries in my bag. My order sat for over five minutes, and I would have said something if I had known it was mine. They also didn't have enough fries cooking, likely due to the distractions happening on the floor. Overall, it was a disappointing experience. Next time, I might try the Greenbelt location, where service used to be much better.

I ordered a speck cheeseburger without mushrooms, as they make me feel sick, but this is not the first time they’ve messed up my order. I had a fun time otherwise, but I won’t be returning to this restaurant again!