Napoli Pizza - Las Vegas

Always a pleasure, and the food is homemade, and incredible ?? They make the BEST ranch dressing ?Parking: Large parking lotKid-friendliness: We have four very active grandkids, and staff is always accommodating.Wheelchair accessibility: Ramp

Let me start off by saying I’m really upset and wish I didn’t have to write this review. My husband and I have been coming for quite some time now and WE LOVE THE FOOD. Yesterday (08/24/2023) my husband placed an order for a #9 but got a specialty pizza so the price came out to $60. We immediately called back and asked to change the pizza for a regular one topping so we could get the deal for $45.99 instead. The lady on the phone was super helpful and said it was no problem. When picking up the pizza we let the cashier now we switched the pizza for a 1 topping and the price should be different. The lady was going to ask a male worker and another lady w/ a strong accent told her “ don’t ask him questions and charge the customer “ we let her know what was going on and it didn’t make sense why we would pay 60. She got upset and proceed to ask us if we wanted to see the pizza she originally started to make and had to throw away. We let her know that we called right away to make sure it would be okay and we we’re told it was. She did not want to change the price so we paid over $15 extra bc I was not going to sit there and argue with someone who did not care to even work with us.I will never be coming back due to the disrespect she not only gave us but her employees. You do not speak to anybody especially your staff like that. She then says “ I can give you a dessert and that’s about it” horrible customer service on her part.

This restaurant served incredible food that I really enjoyed, and the kids loved it too! The service took a bit longer than expected, but overall it was fine. I think your establishment is fantastic with all the delicious offerings you have. Keep up the great work!

This is a cool spot the customer service was amazing my waiter name was Jax, she was awesome. Felt a little pricey and I wish the bar Ada’s set up to grab a drink watch tv and eat a slice of pizza. I’ll def will be going back.

Called and they put me on hold for over 10 mins.. drove over hoping they will pick up as I drive so I can place my order and wouldn’t have to wait so long and unfortunately that didn’t happen. Instead I walk up to a empty counter and get my order taken as soon as I walk in.. wonder how much business they lose over people being put on hold long periods of time