Boston Market - Lansing

I ordered and paid for a meal online Monday 5. september. pickup time said 7:45. I arrived at 19:56 clock to tell the very rude business hired that they were closed and I would have to call the next day (today). when I called, they said that my money would be returned in 7-10 days, but would not say how the system knows that I did not receive my order. then they said that the general manager would be in 2 hours, just to be told in 2 hours the gm on holiday. bad communication, didn't get a call back, kept my money without eating. they deserve a zero. I'm still waiting for a refund or message that my money will be refunded on any case. the manager hasn't contacted me yet. it's been two days since the firm office said they'd look at it.

I have always loved boston market, but today the service was extremely delayed and out of the way the workers were polite, but impoverished lost and somewhat confused. I ordered a quarter of a buck and the worker said, "is that 1/4 or 1/2?

First I think it is great eating and my wife who loves a vegetarian there three next to ground; mac and cheese, corn, and mashed potato no gravy and she is a happy camper. Now this is always beautiful. but there they are always understaff. I saw that two people cover the kitchen and order hours during the top dinner and ran out of the food. I saw them close the register next to online ordering because the bank went on holiday so they could call in advance or order online before they go. I hope they find a way to rent additional employees and promote those they have because they come as really hard workers in a difficult situation. good food and friendly witness, but often short staff.

Not good. eating was lukewarm and took a long time to receive. the place was empty on Sunday for lunch. we should've taken this as a sign and gone somewhere else. food quality is not worth the price.

Update “Julie” from Boston Market just replied to my review with the same canned response that they’ve left to every negative review for the past six months. It seems if they were actually addressing these issues, things would have improved…Just went inside, place looks abandoned. Outside hasn’t been maintained, inside looks like today is their last day. Stood at the front counter for 5 minutes and no one came out from the back to wait on us. Walked out.