Caffe Nero - Lancaster

Went in with my wife for a coffee. She is allergic to caffeine but they had no decaffeinated no apology offered. For a coffee shop not to be able to serve coffee is a joke

The staff at this restaurant were terrible. My flatmate and I walked in wearing masks to get coffee, but we were immediately and rudely asked to leave because there were supposedly too many people in the shop. There was no clear indication of how many people were allowed in at once, and despite there being enough space to social distance, we were made to feel like we had intentionally done something wrong. If we had simply been informed that the issue was too many people instead of being yelled at, it would have been acceptable. We did not end up getting our coffee and will not be returning here unless the staff improve their ability to interact with basic human decency.

My husband and I, along with our two little dogs, were refused service by the manager of this restaurant because my husband had sat down at a table before I had purchased our drinks and food. Despite explaining that I was waiting in the queue outside due to COVID restrictions and that we couldn't all stand in line, the manager was rude, argumentative, and obnoxious. Several other customers in the queue left due to his behavior, and another man confronted the manager before also leaving in protest. Despite being regular customers at this cafe for years, the manager was dismissive and uninterested. We will not be returning to this establishment again due to the manager's despicable behavior towards us and other customers.

Pop in today for a quick coffee. Mask on 2 meters apart slow going only one young lady serving. The 2nd person was bobbing around clearing tables. After about 5 mins in queue the lady in front of me in her 60s was joined by a second lady off about the same age not a problem as she was with her partner who was sat down at a table with 2 small quite dogs. She then told the first lady that the guy who was bobbing around had told her partner to leave the coffee shop. Why she asked because he did not have a drink or food in front of him. But how could he as the first lady was buying there drinks and food. The 2nd lady and man tried to explain this fact to the manager as it turned out to be but he was getting more aggressive towards them. The next thing was a guard turned up he was stood next to the manager as he demanded they left. This was going on in front of the whole cafe. Why should they leave was the question when they were queuing to buy food but he would not have it and being more aggressive towards the older couple. His next move was he walk up to the counter and instructed the young lady behind the counter to refuse to serve her which she did. Now with no food or drink and a more aggressive manager with his side kick they were kicked out of the coffee shop. In all my life I have never seen anyone do such a bad thing to older people. And I told the management as I walked out with them that he was disgusting and total out of order the way he had been to these people. We if cafe Nero gose bust it serves you right Plesea avoid this place

Ordered a frappe that tasted like 10% coffee, 90% disappointment. The “frappe” was gloopy (something like raw egg like texture) and was mostly coffee flavoured foam. I suspect they didn’t put enough ice to blend it. Also ordered a round coffee cake that was so dry and stale it was unpleasant. I usually love Nero, not sure what went wrong there.