Applebee's Grill - Lakewood

This restaurant, similar to others in the area, can be quite inconsistent with orders placed through a delivery service. However, the experience is fantastic when you're dining in or visiting in person.

This deserves half a star. It was the worst takeout I've ever experienced. The salad seemed like it was made a day in advance, as the croutons were completely soggy. As for the bourbon chicken...

I ordered online and was told my order would be ready at 10:11 PM. When I walked in, a few employees glanced at me, and I thought someone would notice and come over to assist me. However, that didn’t happen.

I had ordered crispy fries and a pink burger, but I received a well-done burger with cold fries. My granddaughter's burger was served cold with burnt cheese, and my son's burger was also overcooked, served with cold fries that looked like a child's portion. To make matters worse, my daughter-in-law's steak didn't arrive until I went to speak with the manager again, and when it did come, it was overcooked and tasted as if it had been reheated. My son and I ordered boneless wings, but they didn’t arrive until our burgers were cold. When we finally got the wings, they were partially covered in sauce. I spoke to the manager again, who apologized for the oversight regarding our food. Overall, we spent over three hours only to be served cold food and experienced terrible service. This was the worst visit we've ever had, with subpar food quality. If we could rate it ourselves, it would be a minus 10.

I had a terrible experience at this restaurant. The service was one of the worst I've encountered. The waitstaff seemed more interested in chatting among themselves than attending to customers. One of the waitresses was missing for 15 minutes, and during that time, I noticed her laughing and hanging out with another employee instead of checking on guests. To make matters worse, the bar area had an awful smell, like vomit, and it was clear that something had been spilled and not cleaned up. Overall, I was very disappointed.