Pollo Tropical - Lake Worth

Okay, that's rare that I ever had a problem eating in Pollo, but I brought my stepmother there for the first time and she ordered a Quesadilla and it literally had small mistakes creeping inside. She'll never eat there again.

Order a tropical meat was good ... Saucen were almost empty .. without a doubt with this inflation crisis we need more food in tropics...

Two times in a row no pickles on the Cuban sandwich and the second time it was not pickles or mustard sauce. It's a simple sandwich, it's not hard. The quality of the service in this place has moved down. Wouldn't recommend.

I have advertised a great looking salad, with salad, tomatoes, with a beautiful piece of steak cut up with avocado. There was an employee outside who made orders in our cars. I mentioned the salad I advertised and he said: No, we didn't, but you can get the tropics with salad instead of rice. I told him I wanted salad and tomatoes with steak and avocado. He said they had 2 sizes, I asked how big it was, he said his pretty big, so I decided to do it. When I came home and opened my salad, I was very disappointed! I paid $11.00 for salad, no tomatoes, hard avocado and 4 small pieces of steak!! I'm still hungry and feel like I wasted my money. Could go to Wendy's and get a great salad, but I wanted to try this salad that was advertised.

First time at this Pollo Tropical. I decided to try the crispy chicken. First, they gave me steak which I would have taken but the server realized her mistake and made me another Tropichop. The steak has an upcharge so I get why she didn 't give it to me but still I hate that it was wasted. I ended up disappointed with the chicken. It tasted good but if you are going to call something crispy , it should actually be crispy. My chicken was just breast meat with soggy breading. We asked for our Tropichops all the way and they didn 't put beans. On top of the issues with the food, we asked for one diet drink and one regular. We ended up with two diet which we didn 't realize until we got home and tasted them. They need to be more mindful of filling orders correctly.