Starbucks - Lake Elsinore

Is so disappointing that you paid for something and emphasized how you want it and it doesn't taste like you want the person in the register is awesome great attitude but my drink didn't

I live within waking distance of this location and come here several times a week. Overall my experience with staff is typically pleasant, even during busy rushes. However, I have witnessed Maddie, who apparently is a manager of some sort, be rude and dismissive to my 17 year old sister at least twice times over the past year. One time, my sister and I came to pick up a mobile order for our mom. We got everything except one thing, my sister goes up to the register to say we didn 't receive the last drink. Maddie looks at her, says NO in a very rude tone, and walks away. The second time, she completely ignored my sister, who stood at the end counter trying to ask for a straw like, full on looked at her and, as my sister started to ask for a straw, turned away from her.I 've interacted with Maddie several times and have not had this type of treatment from her. Not sure what her deal is but I don 't think she should treat customers differently based on their age. My sister is a very sweet and polite teenager and definitely doesn 't deserve such treatment.

The drive through took forever, then i was given the wrong drink and didn't know until I was on the freeway when I took my first sip. I had not been there for a long time. Asked if they had a caprese sandwich with mozzarella and tomato. Was told they don't have that anymore. But one of the options they DID have was a mozzarella tomato sandwich ? ? .

I've had several occasions where I've mobile ordered my shaken espresso with cold foam, but they consistently forget to include the cold foam. I’m not sure if it’s simply an oversight, but it has happened so many times at this location. That said, it’s my only complaint; everything else is usually fantastic!

I visit Starbucks twice a day at various locations. Unless I have a particularly negative experience that stands out, I won't post anything unfavorable.