Tim Hortons - Lackawanna

Service is so slow, but the food was good Service: Dine in Meal type: Dinner Price per person: CA$10–20 Food: 5 Service: 1 Atmosphere: 2

We came to this location with our 2 year old daughter and ordered 3 bagels toasted with butter around 12 noon and the lady we noticed burnt all of them really bad. My wife and I asked for just the one for our daughter to be made again as she can choke on it and would not eat it but the lady making all the food was really mean looking and giving very mean looks to us, They need to be trained and show great customer service like all other tim horton locations have as an requirement to be hired. I should have asked her to make all of them again if I had known she would be very disrespectful towards us and not even say I am sorry for this mistake I 'll fix it for you and make us feel welcomed. I also really don 't like how they do not slice their bagels in half the week prior I ordered a bagel with cream cheese and was not sliced I can 't believe how customers get treated at this specific location at wonderland. My wife did not want to make them more upset so she had the burnt bagel but in my opinion the lady should feel really embarrassed at the service she was giving/providing us mean stares say alot as well not just verbal. Kid-friendliness: The Lady gave a mean stare at us and our daughter when we asked for only the 1 out of three badly burned bagles to be made again. I know other tim horton locations require you to not be mean and act friendly to children especially at a location where lots of kids our present . Our 2 year old daughter even said mean Lady to us on the way out she knows what was happening

Staff are very rude Indian lady and does not care about customer service at all, not up to Tim Hortons standards Service: Take out Price per person: CA$10–20 Service: 1 Atmosphere: 2

My favourite place to get tasty donuts and hot chocolate or a nice cold smoothie and Tim bits !!

Those working there had on a bored and closed off expression on their faces and the atmosphere felt heavy. The drink that I ordered took a really long time to get ready and they were slightly rude to each other when asking why it took so long. I felt a little guilty to be the one waiting for it. Service: Take out Food: 2 Service: 1 Atmosphere: 1