Cafe Rio Mexican Grill - Kuna

Every time I come to this specific Cafe Rio, I am disappointed. The queso is usually so thick it breaks the chip, or has solid white chunks because of improver prep, I have stopped ordering it. There?s too much inconsistency with your food, it?s unflattering. One time, I went through the drive thru and I watched a teen talk to a coworker about some boy, at some party, while the drive thru window was open. While me food hadn?t been started? minutes later, She started to prep my plate, stopped and texted with her gloves on, then continued to make my food. Used the same gloves to go get my chips. Luckily I had stale chips at home. The last time I went, my order wasn?t right, at least that?s consistent. And today, the drive thru? three cars ahead of me (16 minutes later) and after I confirmed my order, I came home to open my meal to a another wrong order. There was about 2 tbs of cheese on my nachos, no queso and tough meat. The guac was iffy too. I understand recruiting new employees has been difficult after COVID, but that shouldn?t mean sacrificing efficient training with the employees you have. I believe there are many bottlenecks within this franchise that could be addressed. I want to support your business, because the other locations are tasty. As a customer since you opened, I?m sad to say you?re not meeting your potential.

Update: unfortunately delivery online orders are consistently late again. I believe they had a management change. Owners please fix. Please do not call for the order to be picked up until it's ready and sitting on the shelf. Nobody's far away in Kuna. The whole point of these services is to skip the line. Everybody gets frustrated when they have to wait around for something that should have already been ready. I've reduced my review down to three stars I will increase if it improves. Update: Delivery online orders are consistently ready on time now. Way to go!???? Increased my rating to 5 stars! Update: seems like management is trying. More delivery online orders ready upon arrival ????. I'm increasing my stars to 4. If it keeps up I will increase it to 5! Constantly behind on delivery online orders. 20 plus minute wait consistently during dinner lunch. Management please fix. Please don't call for the order to be picked up until the order is ready. Drivers customers are not far away in Kuna. Nobody wants to sit around waiting for something that's supposed to be ready. Fixing this will improve your reviews. (On your display I've noticed that the order shifts to ready but it's not ready. You still have to wait when it appears in the order is ready category. Please don't send it to that category unless it's actually ready. Confusing) Positives: Staff friendly. Restaurant clean.

Came to eat at 7:00 pm on Tuesday night. Only meat available was the sweet pork. All the other containers had dried meat that looked like it had been there since lunch. The rice looked the same, beans weren?t bad. Asked for chicken and the young kid said it would be 45 minutes. All the employees where standing around talking, no forks, dirty tables, no soap in bathroom. Honestly probably the worst run place I?ve ever seen.

I wish I could give a better review because I know Cafe Rio has the potential to have great food. Tonight I walked in and my to go order was late- I understand if it 's busy but there was only myself, 5 employees, and someone at the register making a mixed drink? With a Co2 cartridge, vanilla, said other stuff. It was bizarre but wouldn 't have been a problem if I got my order with decent food. I was picking it up for a group and had to get other food to serve them. I looked through my order to make sure everything was there (last time it wasn 't) only to find that the tortillas were tiny, hard and burnt, the cheese was invisible and there was less than a tablespoon of meat in the tacos. The taco was so stiff I could hold it like a frisbee. I walked up to where the employees were watching the man make something in a metal canister and explained the problem. I was told that they saw nothing wrong with it that the tacos were overcooked but not bad and that because it was late they 'd run out of stuff. I had already paid through the app so I couldn 't even leave the food there and get a refund. It is a joke.

I had a good experience! Meat was fresh, guacamole was fresh REAL! It is $2.49 taco Tuesday and since this is my 1st time here, I was thinking street tacos and always eat two. But these are twice the siz! The picture shows my take home after eating and i'm full! So, for $9.07 I know I'll be back! Hortchaca wasn't great, but I ever get it anyway!