Tim Hortons - Kitchener

The restaurant has been closed for two weeks in a row now. This morning, the running gear was not released and the parking was not locked, causing lineups in the drive-thru and parking lot. It must be frustrating for customers to have to share the parking space with this establishment for a week, let alone two. One would think that the property owner would want businesses to be open and serve customers in order to rent the unit, right? Unfortunately, I am now a former regular customer of this location. It is disappointing that the management has not effectively handled the ongoing situation, even after adjustments were promised to prevent it from happening again. Additionally, a customer attacked me while I was waiting in line and was threatened by the store manager, Lydia. I also witnessed Lydia being dismissive to another customer when asked about their order. It is unacceptable for someone in a management position to treat customers and staff so poorly. The place used to run smoothly, but now there is chaos since Lydia's arrival. New ideas are needed because the current approach clearly isn't working. I hope Lydia reads this feedback and takes it into consideration.

That's it. tim hortons refuses to properly maintain their places and all the workers they have are paid and harassed.

Tim was terrible. The wait time for drive-thru was outrageous. We spent a mere 17 minutes in line with no way out once we were boarded, unlike other locations. It's not the employees' fault, but rather the franchisee. They are the main reason for the issue.

Went this morning to get a coffee on the way to an appointment. I remember now why I don't go to Tim Hortons anymore. Ordered a dark roast with one milk and one sugar. Tastes like water with a hint of coffee. Absolute garbage coffee. Poured it out. Is it really that hard for a coffee shop to make coffee?? Thank you for solidifying why I don't go to Tim's.

Don't bother if you're in a hurry. Definitely drive around to see how long the drive thru lineup is before you get in it. 30 mins I'll never get back.