Tortilla Rica - Kissimmee

Eat so well, but the service and the atmosphere needs a liter help. the server forgot to order one of our meals, although it came hot, it took another 15 minutes. eating is good and well presented for this type of restaurant. I have selected this location via a chipotle or chiles in the hope that it exceeds our expectations. food was above average, service bad

Bad service. I couldn't order a whisper. kitchen too busy! but eat well

Eating was very good and the staff was very nice. but the service was slow.

When we came to the restaurant, both outside entrances were locked. they have to come through the red lyon hotel, but there were no signs for it. that was frustrating. when we came in, some workers stood on the other side of the room that looked at something. not sure what, but they did not draw attention to customers. we were behind a couple who had to stand there for a few minutes unresting because they had just asked if someone could sit them. one of the workers on the other side of the room said in a very irritated ton, we will be with them in a minute! . the couple looked at and said: they cried to us. they could laugh about it, but we were appalled and left. very few customers and those who were there did not look as if they were very happy for themselves.

Wanted to take a friend for her birthday. When we got there I told the person that sat us it was my friends birthday and pointed them out, to surprise her at dessert with a special dessert, First waited a good while for our Margaritas, which were watered down and not tasty at all ! Before we finished our appetizers, our main dishes were put on the table rushed. How can one enjoy the setting and atmosphere, when you are not offered another drink and not allowed to finish your appetizers. The dinner was tasteless, and the rice was cold. I had the steak, I would be embarrassed to charge $17.00 for the small piece of steak. Then the waitress announces “it’s someone’s birthday “. So much for the surprise. I asked for an expresso, then told that the machine is shut off at 11 AM. So I asked for a regular coffee, and it was also cold. By this time my friends and I were so angry, I asked for the check. I was given a ten percent discount of an $80.00 dollar check. I have never been so embarrassed in my life with a restaurant. The manager never showed their face! They ruined my friends birthday surprise. I also had another guest from out of town. It’s ashamed to pay for food that ended up in the garbage. I used to be a food critique in New York. Believe me if I were in New York I would have placed closed! And by the way the music was Dominican and Puerto Rican!!!